You should know that we are still talking about you here at the Bell. The feedback has been fantastic. They were touched by your story and it made an impact they're taking back to their restaurants.
Ryan Minton is a 2x best-selling author and keynote speaker who brings over 20 years of experience leading world-class hospitality brands. As a former senior vice president representing industry giants including Hilton and Marriott, he has consistently driven record revenues, profits, and engagement through operational excellence and team development.
Internationally recognized by Global Gurus as one of the World's Best Speakers in both Hospitality and Customer Experience categories, Ryan combines strategic vision with practical leadership insights. His expertise in creating exceptional customer and employee experiences has earned him positions on the Forbes Business Council and Newsweek's expert panel, establishing him as an influential voice in the industry.
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.
In today's competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders - whether in franchise systems or independent operations - this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Transform your leadership impact with the Power of Positive Leadership Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. Based on Jon Gordon's Wall Street Journal bestseller, this dynamic 3.5-hour session empowers leaders to create lasting positive change in their organizations and teams.
Learn proven strategies for:
-Building and sustaining positive cultures that drive results
-Leading with optimism and unwavering belief
-Transforming negativity into opportunity
-Creating meaningful connections and high-performing teams
-Pursuing excellence through love and accountability
Through interactive exercises, powerful storytelling, and practical application, participants develop the mindset and tools to inspire their teams, drive positive change, and leave a lasting legacy. Perfect for leaders at all levels who want to harness the competitive advantage of positive leadership.
What if your leadership approach could revolutionize both team engagement and business metrics? Drawing from decades of executive experience, Ryan Minton demonstrates how positive leadership directly impacts organizational success. This essential guide combines actionable insights with real-world examples showing how leaders in any industry can create thriving environments through authentic appreciation and empowerment. Learn practical strategies to implement the "No Bad Day Policy," develop future leaders, and maintain positivity during challenges—all while delivering measurable business results.
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Ryan Minton, president of Thanks for Coming in Today®, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable. With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.