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With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a former senior executive representing hospitality giants like Hilton, Marriott, and IHG, Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.
Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World's Best Speakers in two separate categories - Hospitality and Customer Experience - by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Ryan also sits on the Forbes Business Council and is a member of the Jon Gordon Certified Speaking Team.
Ryan is a graduate of Miami University. He resides in South Florida with his better half Tressa and their son Charlie.
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.
Key Concepts & Takeaways:
• The direct link between employee experience and customer experience
• Why frontline employees are the most powerful driver of brand perception
• Understanding the true cost of poor service and disengaged teams
• First Impressions Matter – setting expectations from day one (for employees and customers)
• “You Are the Experience” – how every interaction shapes the brand
• Hospitality as a universal principle: caring for people in any industry
• Kindness as a Strategic Advantage – why leadership behavior defines culture
• Blow People Away (BPA) – creating memorable moments that drive loyalty
In today's competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders - whether in franchise systems or independent operations - this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Key Concepts & Takeaways:
• Why leadership energy sets the tone for performance and consistency
• The impact of frontline teams on operational success
• First Impressions Matter – reinforcing standards daily through leadership presence
• “You Are the Experience” – leadership visibility and influence in every moment
• Applying hospitality principles to drive operational results
• Kindness as a leadership strategy that builds trust and accountability
• Creating a culture where people consistently bring their best
• Blow People Away (BPA) as a driver of performance and customer satisfaction
• Simple, practical ways to elevate team mindset and execution
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Key Concepts & Takeaways:
• The shift from task management to experience leadership
• Why frontline employees define and differentiate the customer experience
• First Impressions Matter – for both team members and customers
• Establishing clear, simple service expectations teams can execute
• “You Are the Experience” – ownership at every level of the operation
• Hospitality in action: moving from transactional to relational service
• Kindness as a competitive advantage in delivering service
• Blow People Away (BPA) – creating moments customers remember and share
• Empowering teams to consistently deliver standout experiences
Transform your leadership impact with the Power of Positive Leadership Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. Based on Jon Gordon's Wall Street Journal bestseller, this dynamic 3.5-hour session empowers leaders to create lasting positive change in their organizations and teams.
Learn proven strategies for:
-Building and sustaining positive cultures that drive results
-Leading with optimism and unwavering belief
-Transforming negativity into opportunity
-Creating meaningful connections and high-performing teams
-Pursuing excellence through love and accountability
Through interactive exercises, powerful storytelling, and practical application, participants develop the mindset and tools to inspire their teams, drive positive change, and leave a lasting legacy. Perfect for leaders at all levels who want to harness the competitive advantage of positive leadership.
What if your leadership approach could revolutionize both team engagement and business metrics? Drawing from decades of executive experience, Ryan Minton demonstrates how positive leadership directly impacts organizational success. This essential guide combines actionable insights with real-world examples showing how leaders in any industry can create thriving environments through authentic appreciation and empowerment. Learn practical strategies to implement the "No Bad Day Policy," develop future leaders, and maintain positivity during challenges—all while delivering measurable business results.
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Ryan Minton, president of Thanks for Coming in Today®, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable. With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.