He's dynamic, intelligent, and always brings a positive attitude to every interaction. If you have the chance to work with Jay, take it!
Jay Kiew
Innovation and Change Navigation Strategist
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Jay Kiew
Biography
Jay Kiew is an innovation strategist with more than 15 years of transformation experience. He has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena. Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to hack through the thick of change and disruption.
Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months. As the CEO at Citizencentric, he now invests his time in growing organizations for the greater good.
At the age of 19, Kiew became the world's youngest Distinguished Toastmaster. He has since been featured in Forbes, USA Today, Digital Journal, the Financial Times, Globe and Mail, Financial Post, Ivey Business Journal, Change Leadership, and more. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Fluency and Agentic AI adoption. Jay is also a 2025 Canadian delegate for the G20 YEA Summit, advocating for the future of entrepreneurship globally.
Kiew holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters, and a stubborn Shiba Inu named Brooklyn.
Jay Kiew
Featured Videos
Jay Kiew
Featured Keynote Programs
Navigate
Leading Teams Through Digital Disruption
Navigating this era of digital disruption can often feel like we're journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.
As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption. In this 60-minute keynote, disruption strategist Jay Kiew will share research-backed case studies and playbooks of trailblazing organizations and individuals that have successfully navigated change. He will unpack Change Fluency™, the leading change navigation playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.
Audiences will come away with…
• Understand how to navigate disruption with confidence and connection, leveraging key research-backed insights and case studies about market leaders that have flourished in disruption.
• Change Fluency, the proven three-step change management playbook for leaders to create adaptive organizations.
• How to use personal and professional challenges as catalysts to cultivate growth and resilience.
Perfect for…
• Leaders who are looking to drive transformation that sticks and stands out
• Leaders wrestling with digital transformations & human capital disruptions
Evolve
Driving Disruption in the Age of AI
In this age of artificial intelligence, how is work evolving beyond ChatGPT?
As the world adopts AI, organizations will struggle to find their competitive edge. After all, using the same groundbreaking platforms will result in the same groundbreaking results – ultimately leading to a lack of differentiation between competitors. Individuals and industries must learn to differentiate themselves or be disrupted.
In this 60-min keynote, innovation strategist Jay Kiew will share how trailblazing organizations are driving innovation and integrating AI meaningfully. He will also unpack Change Fluency™, a leading change navigation playbook that equips audiences with strategies needed to skillfully navigate the evolution of work.
The transformation that attendees experience
• Understand how the AI ecosystem is shifting the future of work, pinpointing the areas of greatest impact and opportunity.
• Develop the Change Fluency™ necessary to drive innovation at work come Monday.
• Learn how to create capacity with a digital workforce in supply chain management
Perfect for…
• Learners curious about how work is being reimagined in 2025
• Leaders who want to overcome barriers to AI adoption and enable their teams to integrate AI meaningfully within their organizations
• Executives looking to understand where market leaders are applying generative and agentic AI
Flourish
Transforming Resilience into Joy Through Turbulent Times
When disruption hits our lives, how do we flourish in the face of adversity?
In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.
He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.
Audiences will come away with…
• Strategies for resilience and positivity amidst upheaval
• The surprisingly transformative power of community support in overcoming challenges
• Case studies of the importance of organizational connections in enhancing collaboration
Perfect for…
• People leaders figuring out how to shift culture and bring joy back into their teams
• People leaders wanting to introduce futures thinking to their organizations
Jay Kiew
Featured Reviews
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