Bill Murray

When William (Bill) J. Murray co-founded Eagle Learning Center in 1993, he brought with him fourteen years of experience in training managers, salespeople, customer service personnel, and other company employees with interpersonal and intrapersonal skills. Added to that, Bill Murray's fifteen years of previous experience in sales, management, and customer service enabled him to help professionals make practical applications to their jobs. His helping professionals in their jobs inspired him to seek additional education in order to help them further in their personal lives. His experience as a marriage and family counselor for the last five years gave him the opportunity to counsel many in personal as well as professional problems. An article in the Minneapolis Star-Tribune called "Creating the New You" documented some of this personal counseling.

Helping managers manage and leaders lead has been a strong focus of Bill Murray's work with organizations. His strategic planning guidance and team building techniques have helped companies such as U.S. Link, 3M, Towle Real Estate, Comark of Canada, Land O' Lakes, Inc. and the State of Minnesota Department of Economic Development. Bill's work with leadership groups has had positive results like increasing sales, quality and customer satisfaction. He is currently working on a book entitled, "Renewal", that describes how struggling companies can have renewed success and growth.

A great deal of his focus in the 1990's has been developing organization-wide learning processes to help leaders in companies inspire commitment in their people to customer satisfaction through continuous improvement, total quality management, and increased innovation. This involves moving the entire organization towards a more positive culture resulting in increased sales, increased profits and financial health. His book, "ReFocused On The Customer", grew out of this work.

Bill's work with salespeople includes training them in direct call selling, telephone selling, and account management. Bill Murray has helped companies such as Hewlett-Packard, Caterpillar, AT&T, MTS Systems, United HealthCare, United Properties, FSI Corporation, Protection Mutual Insurance, UFE Corporation, Pace, Inc. and the Trane Co., among others. His training for the Minnesota Timberwolves helped them sell more initial season tickets than any other NBA franchise as reported in Sports, Inc. magazine. He has personally trained over 1200 salespeople for The Luxottica Group, the world's largest manufacturer of eyewear, who have honored him with a plaque that says, "You have touched our hearts and minds forever." His book, "Relationship Sales Strategies", was the basis of that training.

Bill Murray's customer service seminars have had positive results for companies such as ITT Life Insurance, Chrysler, IBM, Valspar, Sterling Electric Construction, Kraus-Anderson Construction, the Holiday Companies, and many banks and savings and loan to mention a few. He has authored "Soaring With Confidence", which not only helps customer service people treat the customer with superior service, but also helps everyone in the organization treat internal customers with respect.

Bill Murray attended the United States Military Academy at West Point, the University of Wisconsin, and the University of Minnesota, majoring in speech and business. He is a certified psychologist from the Alfred Adler Institute and a faculty member of the Lawlor Institute.