Elizabeth's perspective on how making an impact on the customer experience provides collaborative and actionable scenarios that leaders, peers, and employees can easily adopt.
Customer Experience Champion, Keynote Speaker, Consultant and Author of The Power of Customer Experience
The Power of Customer Experience: 5 Elements To Make An Impact
by Elizabeth Dixon
Who doesn't want to make an impact? We all long to be a part of something bigger, something greater, something meaningful in this life. And whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, I believe you're uniquely positioned right where you are to make an impact in the place you spend so much of your time: your job! This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
The Strength of Purpose: A Guide to Knowing And Living Your Reason For Being
by Elizabeth Dixon
What is my purpose?
It's a question we've all likely asked!
When we're spinning on the hamster wheel of life and managing the busyness of our calendars.
When we're stuck in the grind of hustle culture wondering if any of it really matters at the end of the day.
When we're overwhelmed with life's twists, turns, changes, and shake ups.
When we’re simply looking for a sense of meaning.
The truth is the question of purpose looms large for most of us. We wonder why we're here, why we exist, what we're called to do with our one big and bold life. Rather than stay spinning and stuck, what if there was a better way? A way to move through any and all seasons of life with a strong foundation? A way to live with a clear sense of purpose to propel us forward?
This book is designed to help you do just that! Throughout, you'll learn the common barriers to discovering purpose, what you can do to overcome them, and ultimately how to align your unique purpose with every part of your life.
This is your guide to knowing your personal sense of purpose and living it in any stage or season of your life.
Featured Keynote Programs
The Art of Never Arriving
How to pursue innovation at every level of the organization
For many athletes, a signature of success is the awarding of the coveted cover spot of Sports Illustrated magazine; the biggest stars in the game, the heaviest hitters on the field, and the current champions in the ring get the call they’ve always dreamed of.
That’s where the jinx comes in. Over the years, an incredible number of athletes featured on the cover have been met with failure soon after their cover is published. That same jinx seems to be in play for businesses that find themselves in the same position.
How can we avoid the decline after a peak?
Elizabeth Dixon will help you purposefully pursue life-giving innovation and iteration for your brand, ensuring your company thrives for years to come.
To Know Them is to Love Them
How to know and serve your Customers effectively
What if your company had insight into the needs and wants of your customer and could deliver on those consistently? It’s true: Customer obsessed companies create company obsessed customers.
Brands that are obsessed with their customers succeed. Elizabeth Dixon knows how to discover what customers want and how to turn that knowledge into processes, products, and experiences, delivering to customers what they want, when they want, where they want, and how they want.
You will leave inspired and equipped to become a brand that customers trust with their time, their money, and their attention. After all, when you intentionally know who you are serving, you will be able to serve them intentionally.
Dare to be Different
How to set your organization apart in a competitive industry
What is your differentiator to a distracted Customer?
Here’s the deal: Companies can’t compete on products or services alone. It’s too easy for competitors to copy or replicate. So, if you want your business to do more than merely survive, thriving in a constantly changing and increasingly competitive market, you’ve got to define your differentiator by thinking beyond the basics, focusing on what sets you and your brand apart, and determining what makes your customer experience unique and memorable.
Elizabeth Dixon can help.
In this talk, Elizabeth will guide toward defining, assessing, and highlighting differentiators making your company unique in your industry and succeeding against the competition.
What’s On Your Mind?
Uncovering the driving force behind your behaviors, decisions and outcomes - in business and life.
You become what you think.
So will your company.
Elizabeth’s extensive experience with companies who set the bar for Customer Experience like Chick-fil-A, Disney, and Ritz Carlton allows her to bring a unique perspective toward customer mindset, helping countless others reimagine their purpose and impact.
In this presentation, we’ll take an intentioned examination of company and personal mindsets for front-line magic makers, managers, and C-level decision makers, leaving you inspired and ready to “re-envision” the very thing that drives your behaviors and outcomes. Moving beyond the theoretical, Elizabeth provides practical steps to establish a clear purpose for making daily decisions at the front counter, during team meetings, and when charting the course of your business.
We had the pleasure of having Elizabeth speak at our Women in Banking Virtual Conference. Elizabeth'scontent on the five elements of an exceptional customer experience was fresh, meaningful, andapplicable to everyone in our audience. She has a genuine, relatable presence that invites the audiencein and creates a real connection. Elizabeth is a true professional and a pleasure to work with. We wouldwelcome her back to speak to our group in a heartbeat.
Few individuals have the gift of both content creation and delivery. Some can do one or the other, but very rarely will you find someone who can do both at a high level...Elizabeth Dixon is one of those rare people who excel at both!
Her energy and enthusiasm towards helping us find and draft our purpose is like nothing I have seen or heard. Elizabeth is relatable, a consummate professional and a master of her material, which transcended our professional career, helping us win with a whole life approach.