July 06, 2022
In a Battle of Online Help vs Face-to-Face Service, the Customer Must Always Win: Part 1
There is more opportunity now to transform the customer experiences and customer service of your business organization than at any other time in history. We live in a...
July 04, 2022
How to change your crazy uncle's mind about politics. - My conversation with David McRaney.
Can people actually change their minds? Why does anyone do anything? And what do genies (yes, like the wish-granting-guys-that-live-in-lamps) have to do with...
July 03, 2022
Creativity: Does Size Matter?
For some reason, we've been taught that for creativity and innovation to count they need to have a magnitude the size of the 1989 San Francisco earthquake.
As you may recall,...
July 01, 2022
5 Strategies for Leaders to Increase Employee Engagement
Employee engagement has been trending as a hot topic in 2022 as it’s come to a height with the Great Resignation. Leaders all over have struggled with the multitude of...
June 30, 2022
CNN Business: Managers in a Pressure Cooker?
Jeanne Sahadi wrote this thoughtful article for CNN business:
Managers have been living in a pressure cooker. Many have had it.
Inspire your team. Deliver...
June 29, 2022
What Jake and Flo Aren't Telling Us: Disruptions Constantly Change the Insurance Industry
Auto and home insurance bundles, umbrella policies, constant arguments about paying for healthcare (especially during a pandemic), and thousands of streaming and social...
June 28, 2022
STAND UP COMITY
How can you explore diverse opinions without causing conflict? This week's video will help you learn and connect while "standing up" with truth, care, and compassion.
WATCH THE...
June 27, 2022
Unoptional Joy: Why prioritizing your happiness is crucial to your success with Valorie Burton
So many of the messages we receive in the world try to convince us that success is the key to happiness. But what if that’s backward? America’s Life Coach,...
June 26, 2022
The Lexicon of Creativity
There's more confusion around the meaning of the word innovation than the chaos at the airline ticket counter after a cancelled flight. Is there a difference between creativity,...
June 21, 2022
At What Cost
At a time of increased prices and more scrutinized choices, have you considered the total costs of your intentions? This week's video will help you get clear on the price of...
June 20, 2022
Master the art of your craft. My conversation with comedian, Dustin Nickerson.
Anyone who has decided to turn their hobby or passion into a career eventually comes to the the realization that what they love doing isn't just about having...