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Nick Webb
Bestselling Author, Futurist, Management Consultant, Innovation Expert, and Inventor
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Nick Webb
Biography
Nicholas Webb (Nick) is not just a theorist in the realms of innovation and invention—he is a proven innovator with over 40 U.S. Patents to his name. From creating one of the world's smallest medical implants to pioneering early wearable technology, Nick has consistently been at the forefront of technological advancement including his current work in Artificial Intelligence (AI) development. As a bestselling author, his books on innovation, leadership, and consumer-centric design have topped charts and influenced industries. Nick has also served as Chief Innovation Officer at one of the nation’s leading Health Science Universities, where he also served as an Adjunct Professor.
Nick has been awarded his Doctorate of Humane Letters (DHL) for his contributions in healthcare, and Innovation. Nick is also the producer of the award-winning documentary film, The Healthcare Cure, a global film that addresses current challenges in healthcare. As the CEO, Nick leads webblogic® , a Technology Development and Commercialization Firm, that provides innovation services to universities, research organizations and top global brands. Nick is also a sought-after keynote speaker, captivating audiences at top industry events worldwide with insights drawn from his extensive research and practical experience.
Nick Webb
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Featured Keynote Programs
Healthcare
Healthcare Future Trends and Artificial Intelligence
Healthcare is undergoing chaotic change. Leading organizations leverage three megatrends to enhance staff, provider, and patient experiences while achieving better returns on their goals. Nick shares his latest research on navigating change in a time of hyper complexity, providing actionable takeaways for leaders and managers to immediately impact their enterprise and the patients they serve.
Leadership
Leadership in a Time of Rapid Change
Clarity is the most important trait of a great leader during rapid change. Based on his bestselling book "Lucid Leadership," Nick reveals how the best organizations achieve clarity in market-scape, culture, and self-awareness. This powerful keynote offers life-changing insights on adopting lucid leadership principles for growth and impact.
Innovation
Unlock the Superpower of Innovation
With over 40 US patents, Nick is an award-winning inventor who knows what it takes to drive an innovative culture. Drawing from his bestselling books, including "The Innovation Mandate," Nick shares practical insights and real-world experience on making innovation a reality in your organization.
Customer Experience
Thrive in the Customer Experience Economy
In today's hyper-competitive market, customers demand exceptional experiences. Nick draws from his bestselling books "What Customers Crave" and "What Customers Hate" to provide practical principles on gaining customer insights and transforming them into exceptional value.
Nick Webb
Featured Books
Happy Work: How To Create A Culture Of Happiness
by Nick Webb
For over thirty years, I’ve been honored to serve some of the best brands in the world as a consultant and strategic advisor. During that time, I’ve seen highly respected CEOs, leaders, and managers launch, with the very best of intentions, “quality of work life” initiatives. These leaders rightly believed that happy employees were better employees, and they sought to make changes that would fulfill those conditions. Regrettably, despite their high expectations, these programs nearly always failed. The metrics they were designed to improve—productivity, employee engagement, and even company profitability—didn’t budge. It was as if nothing had been done.
My consulting firm, LeaderLogic, LLC has become something of an organizational hazmat team, tasked with cleaning up after yet another ineffective quality of work life initiative. But failure is the best teacher, and over time, based on my experience with these organizations, I’ve formulated powerful solutions that really work. The lessons I’ve learned are presented in the pages of this book. I’ll share with you how to avoid the common pitfalls and how to leverage new best practices that provide predictable, measurable returns on your happiness initiative. You will also discover the corollary between happy customers, sales growth, and innovation in the furtherance of happy employees.
I will share with you why you should avoid the vast survey industry, and how to get real insights about what your employees want and need in order to build a workplace that your competitors will envy. Your newly forged happiness initiative will attract and keep the best talent in your marketplace, drive the best innovations, build scalable and predictable revenue growth, and significantly improve the returns on your organizational strategies.
This book contains both deep research and thirty years of practical experience. It is my sincere hope that you will leverage these insights to avoid the common mistakes and enjoy the benefits of proven methods that deliver real results. If applied properly with the correct infrastructure and training, your organization will achieve some or all of the following benefits:
• Attract and keep the best talent in your market.
• Significant increases in employee productivity and presentism.
• Reduced workforce stress and healthcare costs.
• Improved returns on enterprise strategy.
• Major improvements in customer experience.
• Predictable and measurable increases in revenue.
• Improvements and cost reduction and efficiency.
• Predictable improvements and innovation.
We live in challenging times. All over the world, employees of companies large and small are questioning their career choices. Instead of taking their life path for granted and settling for what society offers them, many are asking, “Is this all there is? Why should I commute to a boring or distasteful job with little future, just to pay my mortgage? I want to do something that has meaning to me. I want to get up and go to work with a smile on my face.”
The Great Resignation served as a wake-up call. Today, the best companies have to compete for the best employees, and it’s not just about the size of the paycheck, it’s about performing meaningful work that creates value. I wrote this book to give every company—your company—a road map to relevance and competitiveness, and to help make "Happy Work" a reality.
Lucid Leadership: The Leadership Power of Clarity
by Nick Webb
Lucid Leadership tackles the toughest challenge facing organizational leaders today. How to get unfiltered, honest information from multiple sources and transform it into industry leading growth. In this powerful, easy to read book, the father and son team of Nicholas and Chase Webb reveal how leaders facing a bewildering mass of data and opinions can cut through the static, get a grip on reality, make affective decisions, and lead their organizations to sustained success.
The book shows you what a Lucid Leader is, how to become one, and how to develop your clarity of vision, take decisive action, and fulfill your company's mission.
It's a must read for every leader who's looking for clarity amid "the fog of business" and needs to get the most out of themselves and their employees while delighting their investors and customers.
Chaotic Change: Embracing Chaos to Drive Innovation and Growth
by Nick Webb
Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a culture of happiness and clarity within organizations, each section builds on the next, offering a holistic approach to change management. Join us on this journey, equipped with the knowledge, tools, and mindset to thrive amidst chaotic change.
Master leadership by adopting the principles of "Lucid Leadership."
Apply HX Innovation to attract and retain mission-critical talent.
Stay 3−5 moves ahead of the competition.
Leverage innovation to increase Returns on Strategy (ROS) by as much as 60%. Drive predictable and scalable growth.
What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business
by Nick Webb
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services-- regardless of their high quality--into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include:
- How to turn an upset customer into a customer for life, in five easy steps.
- Why "haters" will determine your organization's growth and profitability.
- How to thrive in the "experience economy."
- The importance of the five-touch journey mapping.
- The impact of hate-love personification.
- How to turn your customers into "Evangelists."
- The power of: Attraction, Promotion, Retention, and Avoiding Deflection.
- The secrets of the best organizations in the world.
This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You'll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.
The Healthcare Mandate: How to Leverage Disruptive Innovation to Heal America's Biggest Industry
by Nick Webb
A top healthcare futurist and consultant shows healthcare professionals and stakeholders how to redirect resources and leverage innovation to improve wellness and lower costs.
Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick. In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Webb argues that we have a unique opportunity to leverage disruptive innovation to fulfill these goals. Emerging digital technologies now make it possible to collect, analyze, and act upon the enormous quantities of health-related data that every individual generates every day. This data often foreshadows disease and can alert the healthcare provider to the existence of a life-threatening condition before there are any outward symptoms, thereby enabling caregivers to pivot from treatment after the fact to anticipation, prevention, and, when necessary, reduced treatment to correct a smaller problem.
This is The Healthcare Mandate--a powerful and illuminating guide to the new tools that healthcare professionals can start using right now to:
- See their clients not only as patients to be cured but as constituents to keep healthy.
- Identify and respond to emerging health problems as early as possible.
- Access and share constituent data with other healthcare providers.
- Navigate the increasingly complex world of patient data rights.
- Meet the challenge of non-medical online healthcare providers.
- Address constituent lifestyle choices that lead to obesity, diabetes, and heart disease.
- Respond to the increasing consumerization of healthcare.
Drawing upon his decades of experience as an industry expert with dozens of medical patents, Webb offers a positive and achievable vision for the future of healthcare.
The Innovation Mandate
by Nick Webb
In this constantly shifting world, companies must innovate if they want to survive. In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.
In today's ultra competitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to:
- Introduce new products and services
- Effectively connect with customers
- Sharpen the supply chain
- Efficiently manage finances
- Hire and retain the best people
Without a steady stream of new ideas, even the best company will slow down, atrophy, lose market share, hemorrhage customers, and eventually close or be sold.
The Innovation Mandate offers a clear and straightforward pathway to profitable innovation. It demystifies the concept, making it easy to understand, implement, and measure. The book centers around three simple concepts:
- Innovation generates profits;
- Innovation, in the form of new, profitable ideas, can come from anywhere
- Identifying, harnessing, evaluating, and implementing these new ideas cannot be left to chance
Additionally, the book offers a five-point checklist to ensure your company is innovation ready.
The Digital Innovation Playbook
by Nick Webb
A complete and practical road map to achieving unprecedented business success through digital innovation excellence
In this breakthrough book, world-renowned innovation strategist Nicholas J. Webb uncovers the secrets of the world's best innovators. And what he found is that there is a new phenomenon that he calls "Digital Innovation" which is sweeping the world. In this powerful book, Webb clearly defines innovation as "the process of delivering exceptional value through active listening."
His case studies show how great organizations like Kodak, IndyCar, U.S. Army, and Southwest Airlines have used Digital Innovation to drive colossal success. Webb also discusses how Dell Computers has set up their own Digital Command Center to monitor over 70,000 keywords in over 11 languages to listen, to learn, and to ultimately invent world-class technologies. He predicts that Digital Innovation will replace the term Open Innovation and that ultimately every successful organization in the world will hire a Chief Listening Officer (CLO).
- Demystifies the hyper-complex world of Digital Innovation
- Presents comprehensive case examples of how organizations both large and small have deployed Digital Innovation methodologies to grow both sales and profit
- Shows how organizations are using digital media, Web 2.0, and social media to connect to their customer communities and internal stakeholders alike
With free online training that will help you put theory into practice, The Digital Innovation Playbook prepares you to implement a Digital Innovation culture into your corporate life.
Innovation Playbook
by Nick Webb
What Customers Crave
by Nick Webb
Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for any successful business is not always easy. But in What Customers Crave, author and business strategist Nicholas Webb simplifies this critical task into being able to confidently answer two questions: What do your customers love? What do they hate?Jam-packed with tools and examples, this must-have resource helps businesses reinvent how they engage with customers (both physical and virtual). Learn how to: - Gain invaluable insights into who your customers are and what they care about- Use listening posts and Contact Point Innovation to refine customer types- Engineer experiences for each micromarket that are not only exceptional, but insanely relevant- Connect across the five most important touchpoints- Co-create with your customers- And more!It's time to reinvent the ways you engage with your customers. Because when you learn to provide for them exactly what they want, they not only bring along their wallets but those belong to their friends as well!
Nick Webb
Featured Reviews
Nick Webb
Featured Articles & Resources
Leveraging Technology to Prevent Pandemics
During the winter and spring of 2020, an event of global importance unfolded: the COVID-19 disease swept out of China and spread to virtually every corner of the world. The...
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