Neen James | Client Experience Expert and author of Exceptional Experiences and Attention Pays

Neen James

Client Experience Expert and author of Exceptional Experiences and Attention Pays

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Neen James
Biography

Neen James is a leadership strategist, dynamic keynote speaker, and the author of Exceptional Experiences, Folding Time, and Attention Pays. With boundless energy, quick wit, and actionable insights, she serves as a confidante to C-suite leaders to help them elevate experiences and achieve greater focus, communication, and influence.

Recently appointed to the board of the World Luxury Chamber of Commerce, James has been named one of the Top 30 Leadership Speakers by Global Gurus multiple years in a row for her work with some of the world’s most prestigious brands, including Viacom, Comcast, Virtuoso Travel, Four Seasons, and the FBI.

She empowers leaders and teams to prioritize what matters most so they can create exceptional client experiences that drive results and foster lasting connections. Originally from Australia, James is living her best life in Tampa, Florida.
 

Neen James
Featured Videos

Current: Neen James Speaker Reel

Time 01:29

More Videos From Neen James

Neen James Speaker Reel
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How Do We Think About Luxury
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Exploring the Five Luxury Levers
Time 02:09
Virtual Presentation Preview
Time 02:28

Neen James
Featured Keynote Programs

Exceptional Experiences
Drive Revenue by Transforming Client Relationships

In today’s competitive market, standing out isn’t just about what you sell – it’s about how you transform client relationships into sustainable revenue growth. Based on groundbreaking research into luxury mindsets and work with global brands like Ritz-Carlton, Four Seasons, and Virtuoso Travel, Neen James reveals how leaders can leverage luxury principles to attract and retain top-tier clients, regardless of industry.

Through engaging stories and proven strategies, Neen demonstrates how leaders can empower their teams to create memorable experiences that capture mindshare (staying top of mind with clients) and drive market share (revenue growth). 

Her proprietary Experience Elevation Model™ provides a systematic approach to differentiate your business and transform satisfied clients into passionate advocates who actively grow your business.

Your leaders will discover these key takeaways:
* How to identify and attract ideal clients by understanding their mindset and speaking their “luxury language” to build deeper, revenue-generating relationships.
* Strategic systems of elevation to empower teams to anticipate client needs, deliver consistent excellence, and create experiences worth sharing.
* Proven methods to develop client advocates who become an extension of your sales force, naturally attracting similar high-value clients.
* Perfect for senior leaders, sales executives, business development teams, customer service, and organizations ready to differentiate themselves through exceptional client service and leaders committed to building transformational client relationships while driving sustainable growth.
 

Folding Time
Achieve Twice as Much in Half the Time

A corporate client favorite! Why? Because time management is out the window. Neen’s keynote turns time management and productivity tools upside down and all the way around. And when your team GETS it? They’ll never look at another 24 hours the same way!

Truth? You don’t have time to do everything.

What do you have? The time to do everything that matters!

  • Increase productivity by a minimum of 30% within 90 days (yes, you read that right!)

  • Lear to say no to things that don’t matter… so you can say “YES!” to the things that do

  • Cut meeting times times in half

  • Win the battle with email

  • Maximize productivity by identifying utilizing your personal work

“Do you wish you had more hours in the day to get it all done? Do you take work home or stay late at the office almost every day? Are you and your team stuck in too many meetings that seem to go on forever with no real result?

Answer yes to any of those? It’s time to learn how to “fold time”! This productivity keynote and support resource is a must for leaders and high-volume sales pros who are sometimes scrambling to manage their time, focus their attention, and motivate their teams to achieve at the highest level.

Attention Pays™
How to Drive Profitability, Productivity and Accountability

To create extraordinary lives, we must learn to “unplug” from the constant barrage of disruptions and “plug in” to the tools, strategies, and mindsets that allow us to harness our attention to reach our highest potential.

Attention Pays™ spotlights the power of attention and absolute focus.

Personally: WHO we pay attention to.
Professionally: WHAT we pay attention to.
Globally: HOW we pay attention in the world— and to the world.

In an on-demand, 24/7 society, where distractions cost millions of people productivity, profitability, relationships, and peace, it’s time to pay attention to what matters most.

Attention Pays™ shares:

  • Powerful strategies increase profitability

  • How to achieve maximum accountability and results

  • Methodology to help productively manage daily tasks

  • Guidance on improving daily attention and focus

If you’re ready to drive profitably, increase productivity and boost accountability, it’s time to tune out the noise, focus on what really matters and learn how Attention Pays™.

Systems Thinking™

Systems Thinking helps leaders grow revenue, build relationships, and focus on what matters.

As a busy leader, you’re often driven by two goals: how to GROW revenue, and in order to do that, how to BUILD your team.

Given the fast-paced nature of your business, it’s often easy to fall into the trap of focusing on metrics, rather than on the meaning behind those metrics.

Your ‘metrics’ might include sales growth, conversation rates, sell-through, average purchases, or maybe even client conversation. But when you think about it, why are those metrics important? Because of what they mean for the health of what’s driving those metrics in the first place: engaged employees, deeper relationships with clients, personal and professional satisfaction—and especially the relationships you have with your customers.

What if the systems of your business were just as good at building relationships as building results, both in- and outside your organization?

Learn the systems you need to build, how to apply them to your business, how to keep yourself (and your team!) accountable, you’ll learn everything you need to know now not just build your team, but stay top of mind with your clients for a long-term relationship that’s dedicated to you and your product.

What if the systems of your business were just as good at building relationships as building results?

Learn the systems you need to build, how to apply them to your business, how to keep yourself (and your team!)

Neen James
Featured Books

Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Businessby Neen James

Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business

by Neen James

Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out―creating unforgettable experiences and forging deeper client connections that drive lasting success.

Author, speaker, and consultant Neen James introduces you to secrets from the luxury industry that will grow your business. With her experience elevation model, she offers an insider’s look into how to increase revenue from your most important clients. She shows you how, by paying close attention to your clients, you shift from transactional to transformational relationships with them. Doing so, you create lifelong advocates who will draw more and more such valuable clients to you.

The first lesson is that luxury is about experiences, not things. With this lens, James shows you how to elevate every aspect of your brand and every touchpoint with your clients. She introduces you to the five luxury levers―entice, invite, excite, delight, ignite―and offers you systems you can implement immediately to introduce the principles of luxury into your daily operations.

Drawing on world-class luxury mindset research, interviews with leading experts in the luxury industry, and her extensive background in luxury, James reveals how to set your business apart. By the end of this book, you will understand how to unlock the secrets of the luxury world of exclusive access, build advocates, increase revenue, and differentiate yourself.

Attention Paysby Neen James

Attention Pays

by Neen James

Drive profitability, productivity, and accountability

To create extraordinary lives, we must learn to "unplug" from the constant barrage of disruptions and "plug in" to the tools, strategies, and mindsets that allow us to harness our attention to reach our highest potential--and this book shows you how.

Attention Pays spotlights on the power of attention and absolute focus. Personally WHO we pay attention to. Professionally WHAT we pay attention to. And Globally HOW we pay attention in the world--and to the world. In an on-demand, 24/7 society, where distractions cost millions of people productivity, profitability, relationships and peace, it's time to pay attention to what matters most.

- Includes powerful tips and tricks increase profitability

- Shows you how to achieve maximum accountability and results

- Provides strategies to help you productively manage daily tasks

- Offers guidance on improving your daily attention and focus

If you're ready drive profitably, increase productivity and boost accountability, it's time to tune out the noise, focus on what really matters and learn how Attention Pays.

Neen James
Featured Reviews

Neen James
Featured Articles & Resources

Attention is Our New Currency: Do you Pay Attention to What Matters Most?

Never in history have we been more connected to the world and less connected to each other.  Technology has changed everything: the way we work, how we interact, and our ability...
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Topics:   Time Management ,   Technology ,   Life Balance

Neen James- The Attention Deficit Workplace - The Answer Starts with YOU!

You are a role model to someone. The expression "tone at the top" is true. The example leaders demonstrate is often believed to be a requirement employees must follow. No...
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5 Ways to Create Advocates

Who are your advocates? Advocates could be people inside your organization, or outside your business that advocate for you. These people who can recommend you to others in...
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Do You Have Grace Under Pressure?

What would you do if you had organized a big industry event and the headline speaker didn’t show up?  Or maybe you have a high profile project and the deliverables are...
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10 Ways to Create Attentive Meetings

Ever sat in a meeting checking your email? Ever attended a meeting and wondered why you were there? Ever been frustrated by a badly run meeting at your company? If you...
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