September 08, 2020
Customer Experience: From Consistency to Excellence
The call that came in was a regular call. A customer notified the dealership that he would bring in his car for service. The request, however, was very unusual. The customer...
September 08, 2020
Deliberate Getaway
Getting away doesn't require an enormous investment, or a distant destination. It might not even require moving more than a few steps. What you need to “get away” depends on...
September 06, 2020
The Unusual Suspects
London's Savile Row is a historic street that's home to many of the world's finest suit makers. For over 200 years, discerning gentlemen travel from around the world to order...
September 02, 2020
Why I Gave My Keynote Speech to An Empty Auditorium: My Pandemic Pivot
What do you do when you have to share your message with 2,000 people but they can't be in the same room?
In my keynote speech, one of my central messages is to "stop...
September 02, 2020
How Do We Rebuild Trust in the New Normal?
This growing lack of trust can have serious consequences as we try to reverse the economic meltdown as a result of the global pandemic and bring about positive change and...
September 01, 2020
7 ways to survive virtual school.
Congratulations on becoming a homeschooler!
What's that you say?
You didn't sign up to be a homeschooler?
You didn't make that choice?
Ahh, don't worry, 2020 made...
September 01, 2020
Nicole Malachowski - Flying a Weapon
Brian Lord: Today, we have the first female Thunderbird pilot, a White House Fellow, and a survivor, Nicole Malachowski, as she shares what it's like flying a weapon, losing her...
September 01, 2020
Activating Resilience
We all have down days, low moments, and even losing streaks in life. So how can you create an upturn and propel yourself to better circumstances? This week we're Off Balance On...
August 30, 2020
Are We Living Through Horrible Times? Maybe.
To say we're living in a strange era would be an understatement akin to saying Amazon is just an online retailer. This week alone we witnessed a massive hurricane, devastating...
August 28, 2020
PAST: Col. Mark Tillman | 9/11
The Unknown Backstory of 9/11
Former Air Force One Pilot Col. Mark Tillman shares his untold story of flying the President on 9/11, deciphering information in the fog of war,...
August 28, 2020
Making people-first decisions at TGI Friday's
In my 27 years with RainmakerThinking, I've been able to experience firsthand what it's like working in a wide range of industries. One of the most challenging and demanding is...
August 28, 2020
Making people-first decisions at TGI Fridays
In my 27 years with RainmakerThinking, I've been able to experience firsthand what it's like working in a wide range of industries. One of the most challenging and demanding is...