Dr. Anthony Orsini

In this presentation Dr. Orsini offers a single solution for the two most important topics in medicine: patient experience and professional burnout.

Professional burnout and staff turnover have caused a major crisis in healthcare. Physicians have the highest suicide rate of any profession, affecting over 900,000 patients per year. Declining employee engagement and nursing turnover significantly affect the bottom line and result in poor clinical outcomes.

In this engaging lecture, Dr. Orsini discusses how healthcare executives can help staff improve job satisfaction by creating a culture that encourages strong relationships with patients and fellow team members. Described as inspirational, this presentation will inject a new enthusiasm into your physicians and staff and remind them why they chose medicine in the first place.

Objectives:

Understand the relationship between patient experience and staff well-being

Recognize the signs of professional burnout and debunk the various myths regarding this important subject

Learn why strong communication and relationship building is good for both patients and staff

Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout

Significantly improve net margins by improving patient experience and reducing employee turnover

Enhancing The Patient Experience Through Better Communication

Medicine is about the human connection. When patients and providers connect on a personal level, healthcare is at its very best. This results in better outcomes and a greater experience for patients, families, and healthcare professionals.

In this interactive presentation, Dr. Orsini discusses the relationship between key predictors of a positive patient experience and effective communication. Healthcare providers and hospital executives learn proven techniques that build trusting relationships with patients and team members, resulting in a better patient and staff experience.

Target Audiences

• Physicians
• Healthcare Providers
• Patient Experience Leaders
• Healthcare Managers and Executives

Objectives

Learn key predictors of patient experience and debunk various myths surrounding this topic

Master effective and compassionate communication techniques that quickly build trusting relationships and improve patient satisfaction

Understand customer/employee/patient- centric communication

Learn how to create a team approach to resolve conflict

Learn how to enhance compassion and still maintain efficiency

Obtain the tools necessary to create sustainable culture change

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Perfect for physicians, risk managers, HR executives, and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Target Audiences

• Managers
• Business Leaders
• HR Professionals
• Healthcare Leaders

Learning Objectives

Learn how to use compassionate communication to build trusting relationships quickly

Understand emotions and how they impact interpersonal dynamics (emotional intelligence)

Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey empathy in any situation

Become familiar with customer/employee/patient-centric communication

Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises

Although most physicians are required to deliver tragic news during their careers, few have received any formal training in this important skill. Even the most senior physicians associate delivering tragic news with anxiety and uncertainty. Business managers and leaders are also frequently faced with the task of delivering bad news to employees and are frequently ill- equipped to navigate these conversations.

This presentation will teach the necessary communication techniques that help deliver bad news to patients and employees in the most compassionate manner. Dr. Orsini shares his decades of experience as an award-winning neonatal intensive care physician to leave medical providers, HR and business executives with “life-changing advice” that they will use for the rest of their careers.

TARGET AUDIENCES

• Physicians
• HR Executives
• Executive Leadership
• Pharma

Objectives

Learn the 3 goals of Breaking Bad News

Master the principles of the BBN P.R.O.G.R.A.M.® roadmap

Obtain key verbal and non-verbal techniques that convey compassion, build confidence and establish trust