Customer Experience Champion, Keynote Speaker, Consultant and Author of The Power of Customer Experience
Featured Keynote Programs
The Art of Never Arriving
How to pursue innovation at every level of the organization
For many athletes, a signature of success is the awarding of the coveted cover spot of Sports Illustrated magazine; the biggest stars in the game, the heaviest hitters on the field, and the current champions in the ring get the call they’ve always dreamed of.
That’s where the jinx comes in. Over the years, an incredible number of athletes featured on the cover have been met with failure soon after their cover is published. That same jinx seems to be in play for businesses that find themselves in the same position.
How can we avoid the decline after a peak?
Elizabeth Dixon will help you purposefully pursue life-giving innovation and iteration for your brand, ensuring your company thrives for years to come.
To Know Them is to Love Them
How to know and serve your Customers effectively
What if your company had insight into the needs and wants of your customer and could deliver on those consistently? It’s true: Customer obsessed companies create company obsessed customers.
Brands that are obsessed with their customers succeed. Elizabeth Dixon knows how to discover what customers want and how to turn that knowledge into processes, products, and experiences, delivering to customers what they want, when they want, where they want, and how they want.
You will leave inspired and equipped to become a brand that customers trust with their time, their money, and their attention. After all, when you intentionally know who you are serving, you will be able to serve them intentionally.
Dare to be Different
How to set your organization apart in a competitive industry
What is your differentiator to a distracted Customer?
Here’s the deal: Companies can’t compete on products or services alone. It’s too easy for competitors to copy or replicate. So, if you want your business to do more than merely survive, thriving in a constantly changing and increasingly competitive market, you’ve got to define your differentiator by thinking beyond the basics, focusing on what sets you and your brand apart, and determining what makes your customer experience unique and memorable.
Elizabeth Dixon can help.
In this talk, Elizabeth will guide toward defining, assessing, and highlighting differentiators making your company unique in your industry and succeeding against the competition.
What’s On Your Mind?
Uncovering the driving force behind your behaviors, decisions and outcomes - in business and life.
You become what you think.
So will your company.
Elizabeth’s extensive experience with companies who set the bar for Customer Experience like Chick-fil-A, Disney, and Ritz Carlton allows her to bring a unique perspective toward customer mindset, helping countless others reimagine their purpose and impact.
In this presentation, we’ll take an intentioned examination of company and personal mindsets for front-line magic makers, managers, and C-level decision makers, leaving you inspired and ready to “re-envision” the very thing that drives your behaviors and outcomes. Moving beyond the theoretical, Elizabeth provides practical steps to establish a clear purpose for making daily decisions at the front counter, during team meetings, and when charting the course of your business.
3 decisions to improve your culture at every level of the organization
Let’s be clear. Customer Experience will never be better than the Employee Experience.
That’s right, the culture of your business - what people feel or experience when they encounter your brand - will never exceed what your employees experience every day.
With help from Elizabeth Dixon, an expert culture creator, you’ll learn how to assess your current culture, define your dream culture, and build plans to execute.
Whether you are building a new culture, stewarding a growing culture, or challenged with a culture clash—this time will inspire and equip you to step into the role you play and the impact you can have.
The Future of Technology in CX
Finding the balance of humanity and technology
In an age where technology reshapes the customer experience almost daily, the quest for exceptional CX demands a delicate balance between innovation and human connection. How do we harmonize cutting-edge technologies like AI and automation with the warmth and empathy that define exceptional customer and employee experience? The intersection between technology and humanity is where the future of extraordinary customer experience awaits, and Elizabeth Dixon can help you find it, so your brand can promise not only enhanced customer loyalty but also enduring success in a rapidly evolving marketplace.
Ladders and Legacy
Imagine if each of us were climbing a ladder toward our purpose only to find at the end of our lives that it doesn’t lead to where we wanted to be?
Born from a challenging season where articulating purpose became crucial to living a life of meaning and impact, Elizabeth Dixon dismantled her own ladder of success, rung by rung, and rebuilt it with her purpose in mind. Let her help you and your team do the same so your ladder leads to the legacy you intend to leave behind.
Barriers to Purpose
Road Blocks and Building Blocks
The hidden obstacles on the journey toward knowing personal purpose will sabotage and subvert. But it doesn’t have to be that way. When we can acknowledge the obstacles in our way and understand the building blocks required, we can articulate a clear purpose to stand the test of time and motivate us to fulfill our reason for being.
With help and insight from Elizabeth Dixon, you can face the roadblocks and leverage the building blocks as you create a strong, intentional foundation of purpose.
Benefits of Purpose
What Purpose Can Do For You
The question of purpose looms large for most of us. We wonder why we're here, why we exist, what we're called to do with our one big and bold life. Rather than stay spinning and stuck, what if there is a better way? A way to move through any and all seasons of life with a strong foundation? A way to live with a clear sense of purpose to propel us forward?
Knowing our reason for being helps us build a strong root system so we live in the strength of purpose. Elizabeth Dixon shows you how personal purpose will transform the way you and your employees live, work and grow.