Helping Organizations Provide World-Class Service, 20 Year Disney Veteran
Dennis Snow Text Reviews
Never before have I attended a seminar where the speaker took the time to visit with the employees and get a feel for our jobs before the program . . . I truly enjoyed the presentation and I feel it has made a difference in the way I perform my job.
I have seen literally hundreds of speakers over my career and I have to say that your talk was the best I have ever seen. We have been holding the conferences now for eight years, and you were the first standing ovation a speaker has ever received!
I consider your presentation the high water mark of 20 years of professional training and conferencing.
Dennis was literally one of the best speakers we've ever experienced... phenomenal! A++! Incredible!
Let me say that you exceeded all our expectations. Your keynote speech truly set us off on the right foot for our Male BFO Kick-off week. Throughout the week people continually referenced you and the learnings your talk brought. You were truly a highlight!
You did an amazing job for us and I have heard nothing but great responses from our school administrators. Several of them have been applying the ideas you shared with their teachers and staff this week as they are getting ready for their students to return to school on Monday. It was such a great message and one that our school district really needed at this time. I have already had people asking for your information and will be happy to share with other districts about the great training you provided.
Dennis was top notch. Through relevant examples, engaging delivery, and some fun, he delivered an exceptional keynote that has helped our entire team become more focused on service and experience. Prior to our event, he worked with us to understand our company values and our goals in order to customize his presentation for us. Our team is still talking about his message and he definitely made a strong impression on our entire organization. I'd highly recommend him to any organization that is looking to focus on customer experience.
Dennis Snow did an outstanding job of relating the Disney experience to our employees! He's funny and really made our employees think about how they could make that little extra "wow" factor for our customers. I highly recommend Mr. Snow. In addition to being a great speaker, he's a pleasure to work with as a planner.
Working with Dennis was an absolute pleasure! Dennis spent time understanding our organization's background and culture, listening to our organizational needs, and then, providing a tailored presentation that truly resonated with our leadership team. Dennis is one of the best speakers we have had and we are very fortunate he was able to speak with our leaders.
Dennis had a way of inspiring his audience to rethink the most basic components of their business in a totally new way. His emphasis on "turning the lens" to the customer's point of view became a simple yet profound foundation for improving customer service and building brand loyalty.
As the CEO of our credit union for many years, I have seen many changes in the industry and that includes more competition. Since we offer the same services as our competition we need to stand out in our service attitude towards our members. Dennis Snow is exactly what we were looking for. Dennis taught us new ways to enhance our service attitude by focusing on what the member sees, hears and feels. With the techniques Dennis gave us, his experience and knowledge we can achieve these goals and help guarantee our credit union's successful future. If you're serious about WOW service, Dennis is the expert to show you how.
Dennis was amazing last week. He was a breath of fresh air. I have heard absolutely nothing but praise for Dennis! We are so pleased. He made me look like a damn hero!
Dennis (Snow) was AMAZING! We could not have selected a better keynote speaker for our annual franchise convention. The amount of pre-program research that he did to make sure his message was a perfect fit was genuinely impressive. Our franchisees LOVED him and we've gotten great feedback about how excited they are to implement the tools Dennis shared. He was a pleasure to work with in every way and there isn't one thing I would change about the experience. I would hire him again in a heartbeat.
Dennis is awesome! We loved working with him. He was able to weave our leadership messaging seamlessly into his presentation, engage our franchisees completely and provide highly actionable content--all the while, getting us back on track with our schedule. He's a pro's pro. Our franchisee feedback was great. They loved how he engaged with them and spoke our franchise language. His content was highly applicable and a number of our gym owners immediately told us that they are ready to incorporate his concepts and tools. This was a big win for us! Thanks, Dennis.
Sometimes a key indicator of a successful speaker is how often their presentation is referenced or cited in future conversations and meetings. Over the remaining days of the summit, I heard portions of your presentation discussed, referenced and noted many times. You're lively, yet relatable message was extremely well received.
Now that the dust is settling on another crazy virtual day, I can finally take a few moments to share my gratitude with you. Thank you both so much for creating today's webinar opportunity for our SPARC membership. Dennis...your concise, direct, and applicable guidance was right on the mark, and you blended it perfectly into today's challenging circumstances as well as the specific industry that this group of people are in. Praise and appreciation came rolling in to me from attendees who truly appreciated that you shared your wisdom with us today.
"Much appreciated...loved the clear, effective messages."
"Dennis was awesome!"
"That was awesome. Concise. Doable. Easy to understand and super effective. And he smiled through the whole thing!"
We can't thank you enough for your participation in our virtual annual meeting. The early feedback we have received has been strong and positive. They loved how you applied your expertise to the law school admissions community. That made the presentation much more helpful for them. It was both noticed and appreciated!!!