Dennis Snow

Dennis Snow, Customer Service, Business Keynote, Workplace Culture, Human Resources, Virtual Presentation NSB, customer service, leadership, Top 10 Consulting, Customer Relationships, human resources, management Dennis Snow, Customer Service, Business Keynote, Workplace Culture, Human Resources, Virtual Presentation NSB, customer service, leadership, Top 10 Consulting, Customer Relationships, human resources, management

Dennis Snow Speech Topics

Delivering A World-Class Customer Experience: Lessons From The Mouse

Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers –...

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Leading a Culture of Service Excellence

Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.

In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is...

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Performance Excellence - The Employee Factor

An engaged workplace is one in which the organization’s mission, vision, and values are demonstrated consistently and naturally. In this kind of work environment employee performance, involvement, and loyalty are high and customer satisfaction is the primary focus of the entire team.
Based on his...

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Virtual Training

Based on his 20 years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow personally trains you and your organization on how to deliver world-class customer service. Using engaging and interactive virtual training sessions, you...

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Creating A World-Class Service Organization

World-class customer service is not simply a matter of smiling employees who say "please" and "thank you." Everything your customer sees, hears or touches impacts their experience. "Everything speaks." This program highlights how delivering world-class service requires careful orchestration of...

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