David Avrin
Customer Experiences
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David Avrin
Biography
One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.
David's business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.
David Avrin
Featured Video
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Time 06:25
David Avrin
Featured Keynote Programs
Ridiculously Easy to Do Business With!
Future-proofing your engagement by better responding to a new world of wants, needs and expectations
How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
Participants of this session will:
• Better understand the cause and pervasiveness of the shift in customer and client behavior
• Recognize the important distinction between customer service and customer experience… and why that matters.
• Understand a day in the life of their customer and create alignment between their needs and our deliverables.
• Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
It’s Not Who You Know, It’s Who Knows You!
How to Attract the Best Customers and Create an Army of Raving Fans
It’s a new world and the marketplace has changed. Countless choices are both nearby and online. Being great at what you do is no longer a differentiator — It is merely the entry fee. Today, winning in business is about discovering, creating and leveraging competitive advantages. In this highly entertaining, thought-provoking and actionable presentation, based on his book: Visibility Marketing, Business Marketing, and Customer Experience veteran David Avrin, CSP will show you and your team how to discover, create and promote meaningful differentiators to gain visibility and earn customers.
Interactive Breakout Session
A Day in the Life of Your Customer
In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understand the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and head full of ideas on how to align your business product offering, internal behavior, and customer experience strategies in ways that beat the competition and future-proofs your business.
David Avrin
Featured Books
Why Customers Leave (and How to Win Them Back)
by David Avrin
+++ Named One of Forbes Top 10 Books Of 2019 +++
"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --ForbesDiscover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: "We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials! We have seen the enemy, and it is all of us."
Visibility Marketing: The No-Holds-Barred Truth About What It Takes to Grab Attention, Build Your Brand and Win New Business
by David Avrin
The landscape is littered with the corpses of great products and strong companies that died because of crappy marketing.
Why do so many companies fail so miserably? Why do high-priced ad agencies and marketing firms keep spitting out stupid campaigns?
Too many in business have failed to recognize the shift that has happened right under their noses. It’s not so much that people have changed; it’s that the business landscape has changed—dramatically. For the first time in human history, we have no unmet needs. Every problem has a solution, and many companies now find themselves creating solutions that appear to be looking for a problem.
In his provocative and enlightening new book, Visibility Marketing, David Avrin shows what marketing approaches work, which don’t, and why. You will learn how to uncover your true competitive advantages and a process to craft messages and tactics that achieve tangible results.
A remarkably accessible, relatable, thought-provoking reference book, Visibility Marketing speaks directly to business owners, entrepreneurs, marketing managers, and sales professionals.
With wisdom gleaned from hundreds of presentations and workshops and conversations with tens of thousands of company leaders, Visibility Marketing will forever change how businesses and professionals look at the competitive landscape and how they promote themselves.
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