Mark C Thompson is a world-renowned authority and top speaker on Leadership, Driving Change and Innovation, and Sales Growth through Customer and Employee Engagement. Mark consults for Fortune 500 and Global Fortune 1000 companies, advising top leaders in organizations worldwide as well as the executive teams who are leading high growth startup companies in Silicon Valley today. Forbes called Mark one of "America's Top Venture Investors with the 'Midas Touch".
Mark was recently featured as one of the "World's Top Executive Coaches" by the American Management Association and #1 thought leader on Innovation and Engagement. He was named one of the "Top 30 Communications Professionals for 2015" by Global Gurus.
Formerly Charles Schwab's Chief of Staff and Chief Customer Experience Officer, Mark was the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a co-founder of Sir Richard Branson's Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs. He has recently been asked to join The World Bank Advisory Council as their key authority on growth and innovation.
Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.
Mark is a New York Times bestselling author, an executive coach, a venture capitalist and an Innovation Leadership columnist for Forbes.com, Inc.com and FastCompany.com. His books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last - Creating a Life that Matters. His most recent bestseller ADMIRED is a primer on how the "Most Admired Companies" achieve long-term success and growth as well as research on the qualities that are common to the World's "Most Admired Leaders" and most important to their most engaged employees.
Among Mark's passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes. As a Broadway producer, Mark's plays have earned five Tony Awards and ten nominations, including Peter and the StarCatcher with Disney, and StickFly with Alicia Keys.
Mark lives in the San Francisco Bay Area and in Manhattan with two extraordinary women - his wife Bonita and their daughter Vanessa.
Some speakers talk about change and growth, but they’ve never done it before. Thompson has made it happen. He’s been an operating executive with a front-row seat on transformations at Charles Schwab, and a board member at Best Buy, and Apple’s top iPhone and iPad app companies. He’s worked in 12 industries directly with executive teams at Nokia, NIKE, Unilever, Baird, Bank of New York and 35 firms in the US, Europe, Asia and Brazil. Thompson bets his own wallet on change and innovation by investing in companies that are on the leading edge of change.
How do you convince your team not only to embrace change, but actually lead the transformation now – with urgency?
How have world-class firms taken the leap that you’re facing?
The difference between top 3 market leaders & all others
How to take advantage of turbulence in your markets in order to steal bases on competitors and build value for customers
What are the three fundamental factors that galvanize change in every person?
What are the seven steps to change in every organization?
Based on the business classic Built to Last that sold over one million copies, Thompson reveals the tools of the world's most successful leaders for the sequel, Success Built to Last. This inspiring and fun keynote provides the secrets from hundreds of high producers whom Thompson has studied and met face-to-face.
How world-class teams generate unstoppable growth
Five Customer Service strategies that are Built to Last
Seven ways to boost profits in any market
How to actually grow leaders from Good to Great – Level 1 to 5 – what are the three steps necessary for developing the best teams?
What are the best practices from managers and entrepreneurs with track records of more than two decades of success?
What are the three critical drivers of influence for every high achiever?
This keynote will bring you Level 5 Sales Growth and Good to Great Performance.
The Invisible Close – How to win clients who don’t want to be sold. What is Level 5 Sales Growth and how to take Business Performance from Good to Great?
Create Your Irresistible Offer – Defining better outcomes and benefits
How to Build Partnerships From the Start – Investing in client loyalty
What Does Your Market Crave? Helping clients understand the cost of ignoring your offer. How to gain strategic advantage over every other offer
Five Mistakes That Repel Customers & Cut Sales in Half
Five P’s That Double Sales: Positioning–Pain–Promise–Proof–Planning
How to convert loyal clients into higher ticket up-sell opportunities
The Two Personalities of the World’s Most Profitable Clients
Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change - some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations. Mark answers several questions that will help you understand how to:
- Enable your teams to not only embrace change, but lead business transformation
- Operationalize innovation while still meeting the demands of Wall Street
- Remove the fear of failure for disruptive ideas
- Create incentive systems that reward those that challenge “business as usual”
- Empower employees at every level to make change happen