Dean Lindsay | Noted Authority on Change & Customer Service, Award-Winning Business Author, Powerful Keynote Speaker with Humorous & Engaging Approach

Dean Lindsay

Noted Authority on Change & Customer Service, Award-Winning Business Author, Powerful Keynote Speaker with Humorous & Engaging Approach

Dean Lindsay
Featured Keynote Programs

Think PROGRESS Leadership NOT Change Management

The business term change management has been around for a long while. The term relates to “initiating significant change” within an organization’s processes. This change can include anything from altering work culture to embracing diversity to modifying an individual’s work tasks to increasing company morale and loyalty. The goal of “initiating significant change” is solid, but where is the passion in the word choice? The problem with the term “change management” is that no one really desires to change or plans to change. We desire and plan to progress.

All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. In a time of continual transformation, committed leaders should focus on inspiring the progress, not apologizing for the change.

¥ Progress Agents don’t just TELL people what to do.
¥ Progress Agents include others in the progress as well as the process.
¥ Progress Agents shape, nourish, and sustain the thoughts that create the actions necessary to reach desired results.
¥ Progress Agents work to positively influence thoughts and feelings as well as oversee actions.

Leading Progress in Customer Service

In tough economic times, Customer service IS the difference between success and failure. This program features Cherishing Customers/CARE Model and ForWORDs and BackWORDs: Words and Phrases that MOVE Business Communication!

This program encourages participants to internalize three powerful insights about customers and introduces them to unique and powerful models for inspiring true customer loyalty. Participants receive professional customer service training that helps committed service professionals:

• Create Customer Advocates by genuinely relating to concerns and wildly exceeding expectations
• Enhance awareness of the importance of responding to customers quickly and effectively
• Implement strategies to inspire amazing customer loyalty that lead to positive long-term customer relationships
• Develop an understanding of personal responsibility in responding to customer needs
• Examine the behavior and DESIRES of dissatisfied customers
• Help customers know you are on THEIR side
• Implement better strategies to address customer concerns based on style needs
• Understand the need for “putting on the customer’s shoes”
• View customer feedback (complaints) as the most inexpensive, and useful forms of customer market data

Be a BAM Sales Training Program

Mastering the Seven Keys to Becoming a BUSINESS ATTRACTION MAGNET! All BAM sales training programs are customized to fit the specific challenges of your sales organization.

In these tough economic times, the business of sales is the business of ATTRACTION.  We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the “Surefire Closing Statement” and the “Glad-handing Slick Salesman” are long gone.  Today it is imperative for Sales Professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps.

• Master the Art of Positive Persuasion and win people over to your side without manipulation or intimidation (even over the phone)
• Prevent objections, reduce price pressure and get the prospect to rule out the competition by learning the key ingredient that drives every sale
• Gain Powerful insight into how people make decisions and how to manage their decision process
• Replace awkwardness with confidence, frustration with self-control
• Develop a sales team skilled at selling to all styles of client behavior
• Position yourself and services with the client’s needs in mind
• Learn multiple methods of making contact with key decision makers and tips to prevent initial contact objections
• Attain the ultimate in credibility with your customers and understand how your product knowledge can hurt you
• Position power-benefit statements into highly negotiable statements of interest.
• Learn the power of ONLY. What sets you, your company, your product and services apart?
• Network all contacts into powerful business relationships, increased revenue and quality referrals

How to Achieve Big PHAT Goals

How to Achieve Big PHAT Goals is designed for leaders who view their employees as an investment rather than an expense and are committed to retaining, developing and leading committed self-motivated team players. Dean Lindsay’s Big PHAT Goals Program helps Align Personal Goals with Organizational Objectives and includes insight into the Six Ps of Progress and the Six Rules for Big PHAT Goal-Crafting, both found in Dean Lindsay’s newest book, Big PHAT Goals.

We must dedicate ourselves to crafting personal and organizational goals that are so attractive, so alluring, so PHAT that we are compelled to continually make choices that move us toward their accomplishment. As a noun, CRAFT can mean an object or machine designed for a journey, like a ship or an airplane.

As a verb, CRAFT can mean to make or manufacture with skill and careful attention to detail. A goal is the aim, the objective, the purpose, the point. Stop setting goals and start CRAFTING goals.

BIG PHAT GOALS Empowers Professionals to:
¥ Strengthen Commitment to their Organization & Organizational Goals
¥ Partner with Organization to Achieve Personal Goals
¥ Create Powerful Self-Motivation toward Personal & Organizational Goals
¥ Discover Power of Affirmations & Visualization
¥ Increase Team Morale & Work Towards Balanced Life
¥ Better Service Customers
¥ Attract New Business and Generate Quality Referrals
¥ Establish and Cement Internal and External Customer Loyalty

Cracking the Networking CODE
Mastering the 4 Steps to Priceless Business Relationships

You can’t achieve your best in business without learning the all-important art of connecting. Dean Lindsay’s CODE cracking sales training programs, based on his best-selling business networking book, “Cracking the Networking CODE: 4 Steps to Priceless Relationships” are filled with fresh insights to build meaningful, profitable, win-win relationships for business and life.

The CODE business networking sales training program can be customized to include:
• The Top Ten Benefits of Networking
• 37 Questions for Defining a Powerful Networking Plan
• The Way Around the “Do Not Call” List
• 16 Examples of Proven Places to Network
• 16 Tips for Running a Successful Trade Show Booth
• 9 Strategies for Opening Face-to-Face Relationships
• 6 Often Overlooked Networking Strategies
• 20 Quick Tips for Delivering Solid First Impressions
• 10 Ideas for Creating a Series of Positive Impressions
• Insight on Business Cards and Note-taking

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