The feedback and comments received by our staff on the various programs and workshops you have provided over the years to our members rank among the best I've seen in twenty years of association management.

Unlike so many of the step-by-step theories of delivering great customer service, your 'real world' emphasis challenged our employees to take responsibility for solving problems and exceeding customer expectations.

You were exactly what we needed; someone to make us look differently at behaviors and assumptions. I didn't know what to expect when we challenged you to present for 3 hours. You did a stellar job, no one left! You made us re-examine everything!

Immediately after your first session I noticed an improvement in the attitude and effectiveness of the staff in their dealings with clients. The custom-designed Stress Management program has already helped in our difficult service challenge.

Your passion was contagious, your message powerful and your presentation entertaining and enlightening. . . . We had more phone calls than we could handle singing your praise with the only complaint being we didn't allow you even more time.

Your dynamic presentation immediately engaged our audience's attention and created a sense of excitement, which carried the rest of the session.