Stephen Smith

Empowering Employees to Give Great Customer Service

Request More Info

Add To My List

Profile Links

Biography

Keynote Programs

FAQ

Fee Range

$12,500

Travels From

Toronto, Ontario, Canada (Ontario)

Stephen Smith
Biography

Steve Smith has been the President of four airlines in Canada, including Air Ontario, WestJet and Air Canada's ZIP. His most recent position was Senior Vice President, Customer Experience for Air Canada, where he was responsible for the 14,000 employees who touched the customer.

Steve is known for his leadership, and in particular his ability to create a corporate culture which allows the front line employees to deliver a great customer experience. In addition, Steve excels at corporate strategy, being able to understand the bigger picture, and what must be done for a company to adapt to be part of the future.

Steve is currently an Executive-in-Residence at both McMaster's DeGroote, and Western's Ivey Schools of Business. He graduated from the University of Waterloo with a Bachelor of Mathematics and from McMaster University with an MBA.

Stephen Smith
Featured Keynote Programs

Leadership

Corporate leadership, what it is, why it's important, styles, how, results, real life stories

Strategy

Corporate strategy, vision, mission, environment, real life examples, relationship to market, roll down into implementation

Culture

Corporate culture, what it is, how you define it, how you implement it, how you nuture it, impact of leadership on culture, importance, relationship to strategy

Frequently Asked Questions

Quick answers to some of the most common questions about booking Stephen Smith for your event.

How do I book Stephen Smith for my event?

Booking Stephen Smith with Premiere Speakers Bureau is a streamlined 4-step process:

Availability Check: Contact us with your event date and budget to verify if your desired speaker is available.
Hold Date: We place a temporary "hold" on the speaker's calendar while you finalize internal approval.
Contracting: We issue a contract outlining the fee, cancellation policy, and event expectations.
Logistics: Once signed, our event management team handles all travel booking, itinerary, and AV requirements.

Why should I partner with Premiere Speakers Bureau rather than contacting speakers directly?

Partnering with Premiere Speakers Bureau provides a comprehensive safety net for your event that direct booking cannot match. You get the same speaker for the same price, but with a dedicated team with over 30 years of event experience handling contracts, logistics, and are prepared for any emergency. We know what it takes to run an excellent event.

What makes Premiere Speakers Bureau unique compared to other agencies?

Premiere Speakers Bureau distinguishes itself by having over 30 years of experience while partnering with more than 35,000 events. PSB has also built a streamlined, fully online process that makes booking a speaker, handling travel and payments extremely easy for anyone looking to plan a speaker led event.

How does Premiere Speakers Bureau's 'Zero Cost Service' model work?

Premiere Speakers Bureau operates on a 'Zero Cost Service' model for event planners. Our services—including research, booking, and logistics—are always free to the client. The speaker covers our commission from their standard honorarium as payment for our role in marketing and managing their engagements.

How are speaker fees structured, and what is typically included?

A speaker's fee typically covers the keynote presentation, a pre-event planning call, and standard customization. Travel expenses are usually billed separately.

What are the standard policies for speaker travel and expenses?

Travel expenses are negotiated during contracting. We generally recommend a flat travel fee for simplicity, though we also offer line-by-line invoicing when preferred. PSB ensures these expenses adhere to professional standards, and our Event Portal allows for easy tracking and invoicing.