Shep Hyken News & Updates
Recent Updates
October 20, 2024
This Experience Gets Customers To Come Back—And Pay More
What’s the No. 1 customer experience that gets customers to come back and pay more?
This is kind of a trick question, and I’ll explain why in just a moment. The top reasons...
June 26, 2019
Coach Of Stanley Cup Champions St. Louis Blues Teaches Valuable Business Lessons- Shep Hyken
I watched in awe as my beloved St. Louis Blues hockey organization went from worst in the league to game seven of the Stanley Cup Finals, where they won and took home the Cup....
December 04, 2012
3 Quick Questions with Shep Hyken: Holiday Shopping Edition
3 Quick Questions with Shep Hyken, the author of The Amazement Revolution.
BRIAN: Hi, Shep, here's the deal- I email a question to you, you respond, I repeat, for a total of...