Shari Harley

Speaking up when we are frustrated is hard and, as a result, most of us don't. Instead, either we tell other people (aka gossip) or we say nothing, and relationships are strained.

You can say anything to anyone and have it be easy.
You just need to lay the ground work to do so, and most of us don't.

Before:

You have a request for someone in IT, but you don't know how to say it, so you don't say anything
A project you worked on for six months has become a black hole. There is no information about the status. You're frustrated but you don't say anything.
One of your customers has unreasonable expectations. How do you say no, without saying no?
One of your colleagues isn't pulling her weight. It's impacting you, but you don't say anything.

Outcomes to Expect:

Establish trust in any relationship, laying the foundation to be able to address issues when they arise.
Set expectations with co-workers, direct supervisors and clients - paving the way to successful long-term relationships.
Determine what's important to your manager, co-workers and clients making it more likely that you give them what they need.
Tell others what you need, making it more likely that your needs are met.
Create a regular practice of asking for feedback so that you know your reputation and how you are perceived among your clients and co-workers.
Receive more feedback and implement it.

Giving feedback is challenging for everyone. No one wants to hear that she isn't doing a good job. And thus no one wants to tell her. Telling your boss you're frustrated or aren't hitting your targets can be even more difficult, and thus many of us say nothing. Worse is that most feedback, positive or negative, is useless because it's vague.

Get a simple formula to make even the most difficult conversations easier. Conversations will be short, specific and to the point. They won't be personal. They will be actionable. You'll be able to say what you want to say, when you want to say it, in a way that people can hear you and take action.

Outcomes to Expect:

Package and deliver difficult messages, managing the impressions you create.
Give clear and specific feedback that employees can act upon immediately.
Provide feedback to peers, direct supervisors, and others at a higher level in a way that does not elicit defensive responses.
Demonstrate commitment to developing employees' careers and retaining key talent.
Eliminate your blind spots. Manage your career, reputation and results.
Receive more feedback without showing emotion or frustration.

Are you someone your colleagues and customers want to work with, or have to? Do you know? Take the guessing out of working with others. Improve your and your department's reputation by finding out how you're seen by your internal customers. Get more feedback enabling you to take control of what you put in front of others and the impressions you create. And as a result, build long lasting business relationships that outlast economic downturns, miscommunication and conflict.

Outcomes to Expect:

Manage your professional brand and career.
Raise service levels and increase both internal and external customer satisfaction.
Start colleague relationships powerfully and strengthen existing relationships.
Create smooth working relationships. Communicate with people how they like to communicate.
Take the mystery out of working with others. Find out what your customers need to feel well served and satisfied.
Take control of your career and department's reputation.

Agenda:

Learn more about the business goals, objectives and challenges driving your organization.
Become more knowledgeable about customers' needs & how to meet those needs.
Understand how you and your department are perceived in your organization.
Ask more. Assume less .
Become more knowledgeable about your colleagues' preferences, needs, likes and dislikes.
Gather feedback, enabling you to manage service levels and the impressions you and your department create with colleagues and customers.

Participants will learn exactly what their internal customers expect and how to manage those expectations. Attendees will leave with a plan of how to quickly improve his/her department's service levels and reputation.

Many professionals are waiting for their boss or mentor to provide the training, coaching, and exposure they need to advance their career. The truth is it's up to each person to create opportunities, gain visibility, and get the feedback they need to strengthen their performance and position themselves for future roles in the organization.

It's Your Career. Manage It! provides the specific language to use to establish candid relationships with direct supervisors, mentors, coaches, and coworkers. Employees will know what to say to get more of what they want and less of what they don't at work. Managers and coaches will get the language and tools they need to guide direct reports and coaches into a future they're excited about. Get more feedback enabling you to take control of what you put in front of others and the impressions you create. And as a result, build long lasting business relationships that outlast economic downturns, miscommunication and conflict.

Outcomes to Expect:

Start new relationships powerfully and strengthen existing relationships.
Create more trust in your office and business relationships.
Take charge of your career.
Get more feedback.
Give more feedback in a way both you and the recipient are comfortable.
Have productive coaching relationships and meetings. Get the most out of mentoring and coaching relationships.

Agenda:

Set expectations in new and existing relationships.
Structure mentoring and coaching relationships so they are useful and productive.
Get tools to make mentoring and coaching meetings focused and helpful.
Get more useful feedback.
Give feedback in a way that others can hear you.
Tell others what you need from your job and workplace in order to remain satisfied and productive.

This program is interactive, practical, and hands on. Participants will practice using new tools and language to create the career and business relationships they want.