May 02, 2018
BEZOS' SHOWS ZERO TOLERANCE FOR AVERAGE CUSTOMER SERVICE
THIS IS WHAT CX EXECUTIVE SPONSORSHIP REALLY LOOKS LIKE
It is a proven fact that World-Class Customer Service organizations are run by someone who is OBSESSED with the...
May 02, 2018
Mr. Trump, beware the Mueller trap
The news media are abuzz with speculation as to who leaked the questions Robert Mueller is going to ask President Trump, if he ever gets the chance. At least one CNN legal...
May 02, 2018
Live Inspired Vlog 172: Others Have Walked This Road
John’s Short Walk With Glenn Cunningham
Something powerful happens when someone who has traveled the same road we’re walking chooses to walk with us.
At the age of nine, I was...
May 01, 2018
Why Are You So Scared?
If you are SCARED to do something, use this 3-step process to help alleviate the fear.
Vision = Belief = GRIT
Listen to my podcast with Brian Patton for the...
May 01, 2018
The 5 Second Rule
If you are reading this, then you know exactly what you need to be doing in order to get what you want. There is nothing that I could tell you about how to get what you want...
April 30, 2018
Five Seconds to Change Your Life: How I Discovered The Five Second Rule
In my speeches, I teach people about a tool that has changed my life. I first introduced this tool, The 5 Second Rule, in a 2011 Tedx Talk, and since then, I've heard from over...
April 30, 2018
Rockstar Relationships
I am blessed with amazing and brilliant friends, and this week I want you to meet Mark Schulman, who is both a fantastic professional speaker AND a real-life rock star as the...
April 30, 2018
Best Practices for Growing Cash Flow With Zero Business Development
Here's how to develop your authority and improve your profits.
April 30, 2018
Are You Effectively Applying Digital Marketing In Your Organization?
We often times forget that personal interaction, and empathy, with our customers is essential.
April 30, 2018
Break Free from the Vicious Cycle of Undermanagement
By Bruce Tulgan
Managers who are convinced they don't have time to manage almost always spend lots of time managing people anyway. That's because whenever a manager avoids...
April 30, 2018
What Is High-Structure, High-Substance Dialogue?
Our research shows that when things are going wrong in a management relationship, almost always, the common denominator is unstructured, low substance, hit-or-miss...