Joey Coleman

Finding and keeping quality employees is one of the biggest challenges facing businesses today. After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.

In an engaging and entertaining presentation, Joey Coleman will introduce you to The First 100 Days® methodology—a way of approaching your employee experience that will turn new hires into engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and designing interactions that deliver a remarkable experience across the employee lifecycle.

DESIGNED TO DRAMATICALLY ENHANCE THE BOTTOM LINE OF YOUR BUSINESS, JOEY WILL SHARE:

• How to maximize the beginning of the employee lifecycle to increase engagement
and loyalty
• How to reduce employee churn and increase overall profits
• How to identify the varied journeys your different employees have and then take
specific steps to enhance them

Joey’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.

Losing customers is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customers disappear in less than one hundred days.

In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a framework for approaching your customer experience and customer service efforts that turns new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.

DESIGNED TO DRAMATICALLY ENHANCE THE BOTTOM LINE OF YOUR BUSINESS, JOEY WILL SHARE:

• How to maximize the beginning of the customer lifecycle to increase engagement
• How to reduce customer churn and increase overall profits
• How to identify your customers' journey and then enhance it

Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.

The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share, increase customer engagement, and foster long-term loyalty.

Joey will present an informative, inspirational, and interactive keynote designed to show you how the marketplace is being dramatically altered in response to new customer expectations. Building on this analysis, Joey will teach you how to create remarkable interactions for your customers across the five growing categories of customer expectation: Familiarity, Anticipation, Convenience, Experience, and Similarity.

DESIGNED TO FUTURE-PROOF YOUR BUSINESS, JOEY WILL SHARE:

• How customers will be the next great disruptor in your industry
• Why customers aren’t evaluating you against your traditional competitors - but rather new brands you’re not even tracking 
• How to identify your customers’ desires and then build products, services, and systems to fulfill them

Audience members will leave Joey’s presentation with a five-step process for adapting to customers’ expectations now and in the future.