Dean Lindsay | Noted Authority on Change & Customer Service, Award-Winning Business Author, Powerful Keynote Speaker with Humorous & Engaging Approach

Dean Lindsay

Noted Authority on Change & Customer Service, Award-Winning Business Author, Powerful Keynote Speaker with Humorous & Engaging Approach

Dean Lindsay

Award-winning business author, Dean Lindsay - CEO of The Progress Agents LLC and Founder of World Gumbo Publishing - is a successful entrepreneur, a skilled business culture consultant, and a powerful keynote speaker with a humorous and engaging approach (watch demo below). The popular host of the upbeat business program, 'The DEAN's List', airing on C-Suite Network TV, Dean has been hailed as an 'Outstanding Thought Leader on Building Priceless Business Relationships' by Sales and Marketing Executives International as well as:

'a Master of Progress' by Jay Conrad Levinson (Father of GUERRILLA MARKETING)

'The Dean of Sales and Service' by Business Class News

a 'Sales and Networking Guru' by the Dallas Business Journal

'America's Progress Agent' by The Strategic HR Forum

Dean's books, including HOW TO ACHIEVE BIG PHAT GOALS (Recommended as one of the '15 BEST GOAL SETTING BOOKS TO READ' on PositivePsychology .com) have sold over 100,000 copies worldwide and have been translated into Chinese, Hindi, Polish, Korean, Spanish and Greek.

Dean's newest book is PROGRESS LEADERSHIP: Say NO to Change Management. is the WINNER of Business Class News Editors' Choice Award for BOOK OF THE YEAR

"Important and timely book" - Forbes

"I recommend this book to HR professionals, business leaders, sales leaders, and anyone who is trying to not only navigate the business world today, but also succeed in it." - Julie Weber, Vice President & Chief People Officer, Southwest Airlines

"Leaders can't keep change from happening. The only thing we can do is transform how we think about it--and help our teams do the same. Progress Leadership from 'America's Progress Agent' Dean Lindsay is a much needed kick in the pants for every leader. If you would rather be leading progress instead of managing change, read this book!" - Ken Blanchard, coauthor of The One Minute Manager and Servant Leadership in Action

Over almost two decades, Dean has shared his insights with thousands of business leaders and received accolades from many of the worlds' best organizations and brands including: United States Patent and Trademark Office, KPMG, American Airlines, Young Professionals' Organization (YPO), True Value Hardware, CITGO, Texas A&M, New York Life, Aramark Canada, Century 21, Precision Tune Auto Care Franchising Inc., Electrical Components International (Poland, Mexico & Canada), House of Blues, Anthem, Entrepreneurs' Organization (EO), Michigan State University, Pacific Life & Annuity, Marriott, El Nacional (Venezuela), Heinz, First Heritage Credit Union, Hilton, Relax the Back, American Express, Western Union, Verizon, John Hancock Financial, HANDHELD (Sweden), Amway, Nestle, Gold's Gym, FASTSIGNS Intl., Firestone, EKOS (Ecuador), LPL Financial, UNITS Franchising Group, MENARDS, ConocoPhillips, Haggar Clothing, Workout Anytime Franchising Systems LLC and the United States Peace Corp.

Dean Lindsay:

is an Active Member of the Viktor Frankl Institute of Logotherapy

a Cum Laude Graduate of the University of North Texas

served as Guest Lecturer to both the UCLA and University of Dallas MBA programs as well as the International Customer Management Institute

has had the privilege of sharing his profitable business growth insights on stages across the globe including: Spain, Turkey, Poland, Ecuador, Mexico, Canada, Venezuela, Sweden and the islands of Aruba and Jamaica

Dean has served as a featured contributor to Entrepreneur's Organization's (EO) OCTANE Blog, HR. com's Leadership Excellence Magazine, CEOWorld Magazine, The Smart Manager (India), Training Magazine Europe, Executive Travel, Sales and Service Excellence, Networking Times and the American Management Association's Moving Ahead magazine as well as numerous podcasts and the audio magazine Selling Power Live. His business views have also been featured on the Voice of America radio as well as the Dallas Morning News and

Dean Lindsay
Featured Videos

Current: Speaking Reel

Time 03:11

More Videos From Dean Lindsay

Speaking Reel
Time 03:11
Change and Leadership
Time 01:17
Change Management and Progress Leadership
Time 08:36
Customer Experience & Service
Time 08:12

Dean Lindsay
Featured Keynote Programs

Think PROGRESS Leadership NOT Change Management

The business term change management has been around for a long while. The term relates to “initiating significant change” within an organization’s processes. This change can include anything from altering work culture to embracing diversity to modifying an individual’s work tasks to increasing company morale and loyalty. The goal of “initiating significant change” is solid, but where is the passion in the word choice? The problem with the term “change management” is that no one really desires to change or plans to change. We desire and plan to progress.

All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. In a time of continual transformation, committed leaders should focus on inspiring the progress, not apologizing for the change.

¥ Progress Agents don’t just TELL people what to do.
¥ Progress Agents include others in the progress as well as the process.
¥ Progress Agents shape, nourish, and sustain the thoughts that create the actions necessary to reach desired results.
¥ Progress Agents work to positively influence thoughts and feelings as well as oversee actions.

Leading Progress in Customer Service

In tough economic times, Customer service IS the difference between success and failure. This program features Cherishing Customers/CARE Model and ForWORDs and BackWORDs: Words and Phrases that MOVE Business Communication!

This program encourages participants to internalize three powerful insights about customers and introduces them to unique and powerful models for inspiring true customer loyalty. Participants receive professional customer service training that helps committed service professionals:

• Create Customer Advocates by genuinely relating to concerns and wildly exceeding expectations
• Enhance awareness of the importance of responding to customers quickly and effectively
• Implement strategies to inspire amazing customer loyalty that lead to positive long-term customer relationships
• Develop an understanding of personal responsibility in responding to customer needs
• Examine the behavior and DESIRES of dissatisfied customers
• Help customers know you are on THEIR side
• Implement better strategies to address customer concerns based on style needs
• Understand the need for “putting on the customer’s shoes”
• View customer feedback (complaints) as the most inexpensive, and useful forms of customer market data

Be a BAM Sales Training Program

Mastering the Seven Keys to Becoming a BUSINESS ATTRACTION MAGNET! All BAM sales training programs are customized to fit the specific challenges of your sales organization.

In these tough economic times, the business of sales is the business of ATTRACTION.  We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the “Surefire Closing Statement” and the “Glad-handing Slick Salesman” are long gone.  Today it is imperative for Sales Professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps.

• Master the Art of Positive Persuasion and win people over to your side without manipulation or intimidation (even over the phone)
• Prevent objections, reduce price pressure and get the prospect to rule out the competition by learning the key ingredient that drives every sale
• Gain Powerful insight into how people make decisions and how to manage their decision process
• Replace awkwardness with confidence, frustration with self-control
• Develop a sales team skilled at selling to all styles of client behavior
• Position yourself and services with the client’s needs in mind
• Learn multiple methods of making contact with key decision makers and tips to prevent initial contact objections
• Attain the ultimate in credibility with your customers and understand how your product knowledge can hurt you
• Position power-benefit statements into highly negotiable statements of interest.
• Learn the power of ONLY. What sets you, your company, your product and services apart?
• Network all contacts into powerful business relationships, increased revenue and quality referrals

How to Achieve Big PHAT Goals

How to Achieve Big PHAT Goals is designed for leaders who view their employees as an investment rather than an expense and are committed to retaining, developing and leading committed self-motivated team players. Dean Lindsay’s Big PHAT Goals Program helps Align Personal Goals with Organizational Objectives and includes insight into the Six Ps of Progress and the Six Rules for Big PHAT Goal-Crafting, both found in Dean Lindsay’s newest book, Big PHAT Goals.

We must dedicate ourselves to crafting personal and organizational goals that are so attractive, so alluring, so PHAT that we are compelled to continually make choices that move us toward their accomplishment. As a noun, CRAFT can mean an object or machine designed for a journey, like a ship or an airplane.

As a verb, CRAFT can mean to make or manufacture with skill and careful attention to detail. A goal is the aim, the objective, the purpose, the point. Stop setting goals and start CRAFTING goals.

BIG PHAT GOALS Empowers Professionals to:
¥ Strengthen Commitment to their Organization & Organizational Goals
¥ Partner with Organization to Achieve Personal Goals
¥ Create Powerful Self-Motivation toward Personal & Organizational Goals
¥ Discover Power of Affirmations & Visualization
¥ Increase Team Morale & Work Towards Balanced Life
¥ Better Service Customers
¥ Attract New Business and Generate Quality Referrals
¥ Establish and Cement Internal and External Customer Loyalty

Dean Lindsay
Featured Books

Progress Leadership : Say NO To Change Managementby Dean Lindsay

Progress Leadership : Say NO To Change Management

by Dean Lindsay
How to Achieve Big Phat Goalsby Dean Lindsay

How to Achieve Big Phat Goals

by Dean Lindsay

Dean Lindsay
Featured Reviews

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