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Robert Spector

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The Nordstrom Way
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Robert Spector

Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"

Speaker Fee Details
Travels From
Seattle, WA, US
About Robert Spector

Robert Spector is an international bestselling author, speaker and consultant who has worked with numerous Fortune 500 companies worldwide. A recognized authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom's commitment to customer service, which he coined The Nordstrom Way. Over the past 30 years, he has written 25 books and had works translated into over 23 languages; the most recent being The Nordstrom Way to Customer ...

Featured Speech Topics View All

The Ultimate Customer Experience Keynote Program

Robert Spector’s dynamic and engaging keynote program explains (in story form) the principles! of the world-class customer service cultures he has written about in his books, including, ...

Creating Great Customer Experiences

To create the ultimate customer experience, you must view your business through the eyes of your customer. Would you want to be a customer of your organization? Learn how to deliver a consistently ...

The Nordstrom Way Principles of Customer Service Excellence

Through vivid storytelling and examples, Robert takes the audience on a tour of the 10 principles that comprise The Nordstrom Way.

Latest Book

The Nordstrom Way by Robert Spector
2 books Available View All

Robert, you understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.

Catherine T. Celestin - Pfizer Pharmaceuticals Group

I wanted to personally take a moment to express my gratitude for your excellent presentation. Your inside information on the Nordstrom family, as well as the company, was a great balance to our high-technology focus.

J. D. Power III - J.D. Power & Associates

Your presentation was right on target. It helped our retailers focus and build on their strengths. Your delivery and supporting visuals were excellent. You engaged our retailers with examples from outstanding performers. They could relate to the stories.

Linda Nodello - Canadian Hardware & Building Materials S
3 speaker reviews View All

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