It has been our pleasure at St. Elizabeth Medical Center to have Dr. Rick Brinkman speak to our employees four times in the last two years. His ability to adapt the subject material to the specific need of the audience was uncanny.
Dr. Rick Brinkman
Bringing Out the Best in People
Featured Topics
Fee Range
$7,500Travels From
Portland, Oregon, United States
Dr. Rick Brinkman
Biography
Dr. Rick Brinkman is best known for his Conscious Communication(R) expertise conveyed to millions of people via keynotes and trainings, radio, television, print interviews, and numerous award-winning books, videos and audio programs. Dr. Brinkman has been touring nationally and internationally since 1980 sharing his human behavior insights and practical communication strategies in his trademark entertaining and educational style.
After graduating with a Bachelors of Science degree from State University of New York at Oneonta, Dr. Rick Brinkman earned his Doctorate in Naturopathic Medicine from National College of Naturopathic Medicine, Portland, OR. Following his residency in obstetrics and psychology, he opened a practice specializing in mind / body medicine. His success with his patients led him to further study communication and how it can profoundly affect one's quality of life. During this time, Dr. Rick he earned his certification as a Master NLP Practitioner, and became a trainer and professional speaker in association with the Tom Peters Group and other companies.
In 1994 Dr. Rick Brinkman co-authored the international bestselling book, Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, published by McGraw-Hill. It has been translated into 19 languages and was updated and re-released in 2002. In 1998 Dr. Brinkman co-authored the McGraw-Hill book, Life by Design, Bringing Out the Best in Yourself, which is available in five languages. In 2002 McGraw-Hill released his third book, Dealing With Relatives: Bringing Out the Best in Family at Their Worst. In addition Dr. Brinkman is the author of four audio and three video training programs on customer service, communication and life management.
Dr. Rick Brinkman has received numerous awards including Funniest Speaker of the Year by the Sales Forum and the Institute for Management Studies Distinguished Faculty award. His audio tape "Dealing with Difficult People" is on Columbia House's all time top ten best seller list. In 1988 he was one of only 15 people selected by the Tom Peters Group to present the In Search of Excellence and Thriving on Chaos programs. Dr. Rick Brinkman is a regularly featured speaker for Young President's Organization, and many associations and corporations.
Dr. Rick Brinkman
Featured Keynote Programs
Conscious Communication
How to Bring Out the Best in People Even at Their Worst
In an energetic, humorous manner, Dr. Brinkman's message hits home with situations that people find themselves in every day and empowers them with practical solutions.
Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.
Dr. Brinkman’s compelling communication tactics include:
Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?
Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.
How to use the power of your projections to influence people.
The secret that opens the door to people's mind.
The 4 essential skills that will prevent most conflict.
Strategies to eliminate the 10 Most Unwanted Behaviors: * Tank attacks * Grenade tantrums * Snipers * Whiners * Know-it-Alls * Think-they-know-it-Alls * Yes people * No people * Maybe people * Nothing people
This is Dr. Brinkman’s most popular program, conference audiences love the keynote version combined with a break out. The full day training for entire teams, departments and organizations is also a favorite.
This program is based on Dr. Brinkman’s best selling book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at their Worst (Brinkman & Kirschner, McGraw Hill, 1994, second edition 2003). Special learning packages (books, CDs, desk references) are available for your attendees and a book signing/Meet the Author can be arranged.
Dealing with People You Can't Stand
This program is also known as Conscious Communication®
How to Bring Out the Best in People Even at Their Worst
In an energetic, humorous manner, Dr. Brinkman's message hits home with situations that people find themselves in every day and empowers them with practical solutions.
Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people.
Dr. Brinkman’s compelling communication tactics include:
Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?
Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.
How to use the power of your projections to influence people.
The secret that opens the door to people's mind.
The 4 essential skills that will prevent most conflict.
Strategies to eliminate the 10 Most Unwanted Behaviors: * Tank attacks * Grenade tantrums * Snipers * Whiners * Know-it-Alls * Think-they-know-it-Alls * Yes people * No people * Maybe people * Nothing people
This is Dr. Brinkman’s most popular program, conference audiences love the keynote version combined with a break out. The full day training for entire teams, departments and organizations is also a favorite.
This program is based on Dr. Brinkman’s best selling book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at their Worst (Brinkman & Kirschner, McGraw Hill, 1994, second edition 2003). Special learning packages (books, CDs, desk references) are available for your attendees and a book signing/Meet the Author can be arranged.
LOVE THY CUSTOMER
Conscious Communication for Customer Service
This lively and fun presentation takes the one-on-one game of customer service and shows your people how to win over customers no matter how they behave. To build and keep the truly loyal customer, you need to go beyond mere customer satisfaction. You’ve got to shoot for nothing less than customer delight, every time. Dr. Brinkman reveals how Conscious Communication techniques create a feeling of being loved for the customer and satisfaction for the service professional.
Dr. Brinkman’s compelling customer service tactics include:
Specific strategies to deal with tough, upset customers,
Surefire trigger words and phrases you can use or not use to either delight or annoy your customers.
The 5 personas of the service professional and when to use them: Host, Healer, Detective, Teacher and Advocate.
Don’t take it personally! How to deal with the emotional reactions of upset customers without becoming equally upset.
How to stay out of a common and innocent trap that turns customers off.
How to make a customer happy and give them what they want, even when there is no way you can give them what they want. (This is not a misprint.)
A powerful, entertaining program - conference audiences love the keynote version combined with a break out. Equally popular is the full day training for entire teams, departments and organizations. It also makes a perfect breakout following a Dealing With People You Can't Stand keynote or vice versa. This program is based on Dr. Brinkman’s recent book, Love Thy Customer (Brinkman & Kirschner, McGraw-Hill, 2006). Special bulk pricing is available to ensure that your attendees have a follow up book. A book signing/Meet the Author can be arranged.
LEADERSHIP IN ACTION
Conscious Communication for Empowering Others
In a time of rapid change and the need to do more with less, leaders must create an inspiring environment, empower others, give useful feedback, create an attitude of continuous improvement, and rally people around greater visions and goals. With Dr. Brinkman’s Conscious Communication program for leaders, people are empowered to be great communicators and bring out the best in their teams.
Participants will learn:
How the world has changed and why the old communication style of top down hierarchy no longer works.
The eight key communication strategies every leader has to influence and inspire people.
The importance of clear information on overall morale and performance.
Neutralizing conflicts between members and uniting them around a common purpose.
The leader’s role to create an environment of continuous improvement and comfort with change.
The top ten motivators of people.
Vision: how to clarify it and bring it into the awareness of your team so it turns into action.
Conscious Communication for Leaders is based on Dr. Brinkman's years of research as a trainer for Fortune 500 companies, the Tom Peters Group and the Institute for Management Studies. This powerful program is ideal as a keynote, half-day session/breakout or a full-day session.
Dr. Rick Brinkman
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