My Phone was ringing off the hook and my inbox filled up from people praising your amazing talk to our 75,000 employees. To summarize the feedback, "You Knocked it Out of The Park"
Nick Webb
Bestselling Author, Futurist, Management Consultant, Innovation Expert, and Inventor
Featured Topics
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Nick Webb
Featured Books
What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business
by Nick Webb
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services-- regardless of their high quality--into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include:
- How to turn an upset customer into a customer for life, in five easy steps.
- Why "haters" will determine your organization's growth and profitability.
- How to thrive in the "experience economy."
- The importance of the five-touch journey mapping.
- The impact of hate-love personification.
- How to turn your customers into "Evangelists."
- The power of: Attraction, Promotion, Retention, and Avoiding Deflection.
- The secrets of the best organizations in the world.
This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You'll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.
The Healthcare Mandate: How to Leverage Disruptive Innovation to Heal America's Biggest Industry
by Nick Webb
A top healthcare futurist and consultant shows healthcare professionals and stakeholders how to redirect resources and leverage innovation to improve wellness and lower costs.
Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick. In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Webb argues that we have a unique opportunity to leverage disruptive innovation to fulfill these goals. Emerging digital technologies now make it possible to collect, analyze, and act upon the enormous quantities of health-related data that every individual generates every day. This data often foreshadows disease and can alert the healthcare provider to the existence of a life-threatening condition before there are any outward symptoms, thereby enabling caregivers to pivot from treatment after the fact to anticipation, prevention, and, when necessary, reduced treatment to correct a smaller problem.
This is The Healthcare Mandate--a powerful and illuminating guide to the new tools that healthcare professionals can start using right now to:
- See their clients not only as patients to be cured but as constituents to keep healthy.
- Identify and respond to emerging health problems as early as possible.
- Access and share constituent data with other healthcare providers.
- Navigate the increasingly complex world of patient data rights.
- Meet the challenge of non-medical online healthcare providers.
- Address constituent lifestyle choices that lead to obesity, diabetes, and heart disease.
- Respond to the increasing consumerization of healthcare.
Drawing upon his decades of experience as an industry expert with dozens of medical patents, Webb offers a positive and achievable vision for the future of healthcare.
The Innovation Mandate
by Nick Webb
In this constantly shifting world, companies must innovate if they want to survive. In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.
In today's ultra competitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to:
- Introduce new products and services
- Effectively connect with customers
- Sharpen the supply chain
- Efficiently manage finances
- Hire and retain the best people
Without a steady stream of new ideas, even the best company will slow down, atrophy, lose market share, hemorrhage customers, and eventually close or be sold.
The Innovation Mandate offers a clear and straightforward pathway to profitable innovation. It demystifies the concept, making it easy to understand, implement, and measure. The book centers around three simple concepts:
- Innovation generates profits;
- Innovation, in the form of new, profitable ideas, can come from anywhere
- Identifying, harnessing, evaluating, and implementing these new ideas cannot be left to chance
Additionally, the book offers a five-point checklist to ensure your company is innovation ready.
The Innovation Mandate
by Nick Webb
In this constantly shifting world, companies must innovate if they want to survive. In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.
In today's ultra competitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to:
- Introduce new products and services
- Effectively connect with customers
- Sharpen the supply chain
- Efficiently manage finances
- Hire and retain the best people
Without a steady stream of new ideas, even the best company will slow down, atrophy, lose market share, hemorrhage customers, and eventually close or be sold.
The Innovation Mandate offers a clear and straightforward pathway to profitable innovation. It demystifies the concept, making it easy to understand, implement, and measure. The book centers around three simple concepts:
- Innovation generates profits;
- Innovation, in the form of new, profitable ideas, can come from anywhere
- Identifying, harnessing, evaluating, and implementing these new ideas cannot be left to chance
Additionally, the book offers a five-point checklist to ensure your company is innovation ready.
The Digital Innovation Playbook
by Nick Webb
In this breakthrough book, world-renowned innovation strategist Nicholas J. Webb uncovers the secrets of the world's best innovators. And what he found is that there is a new phenomenon that he calls "Digital Innovation" which is sweeping the world. In this powerful book, Webb clearly defines innovation as "the process of delivering exceptional value through active listening."
His case studies show how great organizations like Kodak, IndyCar, U.S. Army, and Southwest Airlines have used Digital Innovation to drive colossal success. Webb also discusses how Dell Computers has set up their own Digital Command Center to monitor over 70,000 keywords in over 11 languages to listen, to learn, and to ultimately invent world-class technologies. He predicts that Digital Innovation will replace the term Open Innovation and that ultimately every successful organization in the world will hire a Chief Listening Officer (CLO).
- Demystifies the hyper-complex world of Digital Innovation
- Presents comprehensive case examples of how organizations both large and small have deployed Digital Innovation methodologies to grow both sales and profit
- Shows how organizations are using digital media, Web 2.0, and social media to connect to their customer communities and internal stakeholders alike
With free online training that will help you put theory into practice, The Digital Innovation Playbook prepares you to implement a Digital Innovation culture into your corporate life.
Innovation Playbook
by Nick Webb
Invent Stuff
by Nick Webb
What Customers Crave
by Nick Webb
Nick Webb
Featured Keynote Programs
Embracing Chaotic Innovation for Future Success
In today's rapidly evolving landscape, every organization across industries, from Healthcare to Retail to Business Industries, is being profoundly impacted by Chaotic Innovation. To secure future success, it is crucial for organizational leaders to understand and navigate the Roadmap of Chaotic Innovation, enabling them to become Future Ready Organizations.
Embracing “the blur of chaotic change” is paramount for managing the new complexities that lie ahead. The good news is that by unraveling the DNA of the future, organizations can harness its superpowers to drive sustainable growth, foster innovation, and achieve strategic success.
In this powerful, upbeat, and engaging Keynote presentation, Nick Webb goes beyond conventional thinking to deliver novel and actionable insights that resonate with every audience member. Nick deciphers the complexities of the future and transforms them into practical and valuable insights that your audience will enthusiastically embrace.
Key Takeaways
Harnessing the Real Impact of Artificial Intelligence (AI)
Navigating the transformative power of AI and discovering actionable steps to capitalize on its potential.
Rapidly Gaining Better Insights for Exceptional Strategies and Innovations
Unleashing strategies to rapidly gather valuable insights, enabling organizations to create exceptional strategies and drive innovation.
Leveraging Emerging Technologies in a Time of Hyper-Competition
Exploring how organizations can leverage emerging technologies to thrive amidst intense competition and establish a competitive edge.
The Massive Impact of Human Experience Design
Understanding the pivotal role of human experience design in attracting and retaining the best customers and employees, leading to sustained success.
Three Action Strategies for 2024 and Beyond
Discovering the actionable strategies that the world's best organizations are leveraging to stay ahead of the curve and thrive in the ever-evolving landscape.
Nick's talks are meticulously tailored to each event, employing a thorough pre-event process that ensures 100% customization. One of the key tools we utilize is our exclusive TrendGPS™, a proprietary system that delivers real-time, cutting-edge insights. This allows us to offer you unique and exceptional perspectives that are updated daily. Nick's presentations transcend the limitations of the "industrial echo chamber," going above and beyond to deliver fresh ideas, novelty, and tangible actionability.
Leadership Clarity, In A Time of Hyper-complexity
Lessons from a Leadership Guru, and Bestselling Leadership Author
In this groundbreaking Keynote, Nick tackles the toughest challenge facing organizational leaders today: How to get unfiltered, honest information from multiple sources and transform it into industry-leading growth. In this powerful keynote, Nick reveals how leaders facing a bewildering mass of data and opinions can cut through the static, get a grip on reality, make effective decisions, and lead their organizations to sustained success.
Nick’s talk is based on the research of his bestselling book, Lucid Leadership on how to develop your clarity of vision, take decisive action, and fulfill your company’s mission.
This talk is for every leader who’s looking for clarity amid “the fog of business” and needs to get the most out of themselves and their employees while delighting their investors and customers.
Talk Takeaways
Build a Culture of Innovation, and Clarity to Drive Sustainable Growth
Develop the Powerful Discipline of the Three Dimensions of Leadership Clarity
Lead and Manage Teams in a time of Hyper-complexity
Anticipate “Chaotic Change,” and act upon it, before the competition
Get Actionable Takeaways that you can Apply Immediately in your Enterprise
Why the Best Leaders are Leading a Culture of Employee and Customer Happiness
Other Leadership Topics
How to Attract and Keep Mission Critical Talent
What the Best Leaders are doing in a Time of Rapid Change
The Leadership Principles of the Best Leaders in the World
The New Workforce - Leading a Culture of Happiness
The Secrets of the Happiest and Fastest Growing Organizations in the World
The best organizations in the world are driving sustainable growth by creating an enterprise culture of happiness. These organizations attract and keep mission-critical talent, drive the best innovations, and lead their markets, always. In this powerful presentation and based on Nick’s bestselling book, Happy Work, he delivers practical and actionable insights on how the best organizations are thriving in the new workforce.
Talk Takeaways
• Build a culture of innovation and clarity to drive sustainable growth
• Three simple steps towards developing a culture of happiness
• Why cultural happiness should be every organization’s number one priority
• How happiness increases productivity, reduces cost, while driving growth and innovation • Get actionable takeaways that you can apply immediately in your enterprise
How to Thrive in a Time of Chaotic Change
We are currently living in a time of Chaotic Innovation and rapid change. Additionally, we are also dealing with hyper-complexity across our markets. In this fun and upbeat program, Nick provides a roadmap on how to thrive in a time of change and complexity.
Other Workforce and Happiness Keynote Topics
• Decentralization of work to thrive and maintain productivity and growth How to manage remote teams
• Why a culture of happiness drives the most innovative organizations
• Why diversity and inclusion need to begin with happiness
• How to build a happiness strategy that delivers fast and measurable results
Future Trends and Innovation
Nick has been voted one of the top speakers in the world, and his topics around Future Trends and Innovation have been delivered to the best organizations in the world. As a successful inventor with over 40 US Patents, and as a Certified Management Consultant, Nick brings real world insights to his talks. He leaves his audience with actionable takeaways that they can apply immediately in their organization to drive Innovation and Sustainable Growth.