Jimmy Cabrera

Featured Keynote Programs

Consider the following: Any investment we make in teaching members of the company how to treat customers will out perform all other investments we make for the organization. Companies need to realize that it takes happy and skilled personnel to create and support a quality customer service environment.

Thoughts and questions we must consider in evaluating the service we provide our customers:

1.) The present attitude of all members of the team will determine future of the company.

2.) Is our environment boring or are we having fun serving our customers?

3.) When we say that we are there for the customer, are we?

4.) Never assume that everyone understands what is expected of him or her.

We must answer our team's desires to perform by providing the tools they need to do the right thing every time. Much can be accomplished by helping each member of the team to become more self-managed, skilled, and accountable. As a result we will ensure commitment, loyalty, and a sense of empowerment throughout the organization.

This program will focus on effective ways to foster positive company cultures that will demand nothing but the best from everyone. Participants will learn how to build customer relationships that will allow the customer to return with a "Smile."

No one in his or her right mind wants to be left out and not be counted. Every individual looks for the assurance of being recognized and to know that they have made some contribution to humanity.

Anyone can lead… then comes the question, "Will anyone follow?" Helping individuals to uncover and discover their leadership skills should become the passion of every parent, peer, and organization. The more an individual understands their role as a leader, the more effective they become to make a difference in their lives, career, and society.

Before one starts, there must be a purpose and a desire to make a significant self-change. Research continues to affirm the need for helping others to develop positive leadership skills. We embrace the fact that in every individual is born a leader. Then comes the question, "Will this individual a be a great leader or an average leader?"

There is a distinct correlation between the metamorphosis of a butterfly and a 'Great' Leader. In this program the participants will be taken on a journey and experience the metamorphosis of leadership. Including the step-by-step, stage-by-stage, the failures and the successes of the journey towards becoming great leaders.

Leadership is not about being "MACHO" <> Leadership is about humility, character, values, and the desire to make a difference in society and humanity.

Come and experience a positive, high energy, and productive leadership workshop.

Fact: Most individuals find it difficult to deal with change. Why? I often hear the following responses: "The fear of failure," "The fear of the unknown," "People set in their ways," "People like routine and familiarity," and the list goes on.

Remember, one of the major reasons that many resist or fear CHANGE in the workplace is that most individuals cannot deal with change in their own lives. This program is designed to give individuals a step-by-step process in understanding and mastering change in their own lives. Once a person masters change in their own lives, they can handle any change in their career and workplace.

In today's turbulent and fast society we find ourselves wrestling with constant, on going change. As a business, or as an individual, we must learn to deal with and create ways to profit from all our experiences. In all that we face, let us choose to take positive action to deal with the emotions that will surface. As a result, it will enable us to remain teachable which will ensure our SUCCESS.

In this program the participants will learn, and leave with, a plan of action that will include the six steps that will produce positive improvement in Life, Career, and Workplace.

It can be a conscious or unconscious decision to fall into, or even worst, create a ditch in your life or career. It is sad, but true, that a majority of individuals are trapped in a DITCH. Ditch…? No way, you think, but that ditch, in many cases, is better known as a 'rut,' which has been painfully hollowed out slowly over the years by stagnation, confusion, insecurity, depression, and worse, denial. Peering at the world from their mental burrows, these individuals may see no light at the end of the tunnel. Remember, just as a meteorologist can identify the warning signs of a storm, and we to can become informed and aware, therefore, recognizing the warning signs of a DITCH.

Once we recognize that we may be headed into a rut (ditch), instead of dwelling in a pit of our own fear, we can discover the positive values and characteristics of our true NICHE. Yes, we can develop a maintenance program to ensure that we stay out a future ditch in our life, career, or the workplace.

In this presentation, the participants will learn to appreciate self-development by learning how to LAUGH at themselves, fall in LOVE with themselves, and become successful BECAUSE of themselves.

"If I had known then what I know now," maybe I would have responded better. We do not want you to have any regrets or guilt. Remaining Teachable will play a major role towards our success. Inclusion (Diversity) must be brought to the attention of every individual within the company to ensure survival, growth, and success. Yes, our demographics are changing at a very rapid pace; are we planning to be ready for our customers now and in the future? Our customers as well as our employees are seeking companies and individuals to better understand them.

Inclusion (Diversity) should be introduced to an organization as a three-phase process:

1.) The AWARENESS phase…

2.) The PROCESS phase…

3.) The IMPLEMENTATION phase…

These phases can be introduced to the organization in a positive and non-threatening format. This will encourage and help all participants to take ownership of the process. It is the goal for all participants to discover what they are doing right and seek better ways of doing them, and working with others. Developing a maintenance type program that will allow the members of the TEAM to maximize all our values, experiences, and commonalities.

In this program the participants will experience a high-energy workshop. Including activities to ensure retention and a desire to make a difference in their lives as well as in the lives of others, company, community, and family.

How is it that some individuals make it look so easy in the areas of persuasion and negotiation? Then there are those who seem to have difficulty in these areas. Studying and mastering these disciplines can be very rewarding.

First of all, you may be familiar with the phrase, "Knowledge is Power." This statement as much value, but let us take the meaning to its next level. Knowledge is power only when your recognize the fact that "Applied knowledge is power."

Please remember that selling is 'not' an art, it is a discipline. Mastering the basics of persuasion and negotiation can be achieved by mastering certain disciplines, skills, and techniques.

Myth: Top Persuaders and Salespeople are born.

Reality: Top Persuaders and Salespeople are disciplined.

In this program participants will learn to focus their present skills and discover ways to improve them. Learning the definition of persuasion and sales to be: "Helping people make decisions that are good for them." Participants will be given proven "How To" techniques that will become basic "Tools" for their professional trade. In these workshops, while learning the essentials for success, you will have a fun, and exciting learning experience. Hundreds of individuals have benefited from these high-energy workshops. Discipline allows us to master the basics and experience success.