Our event with Jason was a huge success! Loved his enthusiasm about what he does, and he obviously sincerely cares about people. Very upbeat and engaging with the audience. He did a great job.
The Come Back Effect
by Jason Young
Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Featured Keynote Programs
Lead Smart -- High Performance Leadership
Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met everyday. Faced with two choices – lead smart or die – they’ll know what to do to achieve your organization’s success. They will find out the new definition of becoming a person of influence and how that applies to everyone in your organization. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. They’ll learn how to handle change – for better or worse – and how effective disagreement management can enhance team productivity.
The Southwest Effect -- Successful Practices of a Market Leader
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible – and indeed profitable in Corporate America today. But what’s the real story? As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not “just happen.” A customer service initiative can be created and nurtured to flourish into a customer service culture. Beyond the headlines and the hype, Jason shares the real inside story behind the success of the company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won’t want to miss this inside edition from the man who knows it best.
The ultimate high-performance workplace
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results.
The Ultimate Customer Service Experience
In this keynote, Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter. What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer. Purpose. Passion. Professional. Process. Pizazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. You’ll discover that a commitment to Servicetopia can help your organization make a name for itself and impact the bottom line.
Our company selected Jason Young to present at our annual company meeting because the message Jason promotes of building and sustaining a great company culture is one that Homeowners Financial Group has built itself around since it was founded. Jason's book, his presentation, and his delivery were 100% on point with what we had been promised, and it fit perfectly with the message we wanted delivered to our people
I was very impressed with Jason's insightful ability to immediately apply the current issues within our company to his excellent presentation. It was a huge success.
Jason Young is indeed a rare breed when it comes to developing leaders. His practical yet effective approach is highly contagious and will ignite any organization with long-term, positive, measureable benefits.
Jason's motivational style was entertaining & educational. The group left the meeting fully energized & excited to be providing leadership that will create an associate-driven, high-performing, customer-focused environment within the healthcare business.
On behalf of all of us from the Port of Seattle, I want to thank you for your enthusiastic presentation. We all came away deeply impressed and incredibly inspired.
Thanks, Jason, for the very practical, enlightening and well-presented program. The insightful information you presented was done in a way that our folks can actually put it to use in their individual lives.
Jason Young is high energy, knows his subject and presents it in a way that leaves you feeling great! He breaks down challenging subjects into easy-to-understand components and applies common sense to tough topics.
Every person in attendance was touched by the presentation and the insightful and educational stories you told. You brought new meaning and understanding to the relationships that we have with each other, our friends and our families.
Jason Young inspired my entire staff. Our relationships in the office and with our customers have definitely improved.