Jada Daves
Featured Video

Current: University of the Cumberlands

Time 06:58

On the Front Lines
Becoming a Better Supervisor

This interactive program is designed to benefit all first-line supervisors who want to become more effective leaders. Multiple exercises and debriefs will address the critical role that values play in defining an organization’s success. This thought-provoking presentation will identify competencies of exceptional supervisors with special emphasis on improving communication skills. Participants will also gain a greater understanding of how to effectively handle workplace conflicts involving difficult employees.

Generational Understanding

One of the hottest topics creating conflict in the workplace is generational misunderstanding. In this session, employees are put into generational groups to define their values. The goal is to start a dialogue among the diverse groups in order to facilitate a respect and understanding of each generation’s strengths and weaknesses. Participants are then challenged to think about ways to resolve their differences and work more effectively together.

Behavioral Interviewing

This interactive session will not only introduce the behavioral interviewing model, but provide guided practice through the use of role play and debriefs on how to properly conduct a behavioral interview. In addition, participants will learn legal do’s and don’ts and a host of other important interview tips. Overall, this session will offer proven ways to improve the hiring process, thus positively impacting the bottom line through increased retention of employees.

Classy Customer Service
The Foundation for Success

In this ever-changing competitive marketplace, the emphasis on servicing the customer must be an organization’s highest priority. This educational, results-oriented program will provide an abundance of practical tips to benefit all employees who deal with customers on a regular basis.

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Jada Daves

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