She gave the audience a very clear, concise and easy-to-understand keynote about employee loyalty. Heather has a dynamic approach that easily engages the audience. Her energy and great ideas are inspirational.
Heather R Younger
Build A Culture Where Your Employees Feel Seen, Heard and Valued - Best-Selling Author of “The Art of Caring Leadership”
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Heather R Younger
Biography
Heather R Younger, J.D. is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC and an expert on Caring Leadership® and active listening at work. She is the Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”
With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts within multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.
Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity. One of her clients, a leader at a bank, continues to win Top Workplace awards, and the feedback from employees is that they are connecting the dots and making employees feel informed and engaged. Another one of her clients, a leader at an oil and gas company, says employee feedback shows an increased sense of trust about voicing concerns without fear of negative consequences. This all results in better outcomes in our everyday work.
Heather is a former practicing attorney turned award-winning leader in the area of Employee Engagement as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, 3-time best-selling author, TEDX speaker and host of the popular, Leadership With Heart podcast. She is also an Adjunct Organizational Leadership Professor at University College at Denver University.
Her accolades include being a best-selling author of three books: "The 7 Intuitive Laws of Employee Loyalty," a Forbes Must-Read List topper for HR professionals, "The Art of Caring Leadership," wherein she shines a spotlight on the radical potential of compassionate leadership, and her latest best-selling book, "The Art of Active Listening," through which she equips individuals with the interpersonal skills required to make others feel seen, heard, and valued.
Heather's personal journey, rooted in her challenging experiences growing up as the only child of an interfaith and interracial marriage and being excluded because of her race, fueled her unwavering determination to ensure that workplaces around the world make both employees and customers alike feel heard, valued and seen.
What Makes Heather Different?
REAL-WORLD EXPERIENCE
Heather’s experience leading teams and building organizations is a valuable asset to you because she brings practical know-how and lessons learned that can be directly applied to your situation. Plus, participants love that she has been in their shoes and has practical insights they can use immediately.
DYNAMIC
If your group is a sales team kicking off a new program, a leadership audience looking for fresh perspective, or an all employee event, Heather leverages her unique capacity to navigate complex social dynamics in the workplace and achieve goals together through effective communication.
INSPIRING
She creates opportunities for leaders, teams, and individuals to reframe adversity and empower change, championing positive transformation in workplaces, communities, and the world at large. Heather is unique in her ability to facilitate high level interactions between herself and the audience, which leads to the audience interacting with one another, enhancing their learning and building new relationships.
RELEVANT
Because of Heather’s unique commitment to leveraging current research findings, listening sessions, and employee feedback to close the gap between what employees need and leaders want, her content is fresh, relevant and applicable now.
RELATABLE
Audiences love Heather’s warmth and genuine nature, and she will love them right back. She doesn’t just talk about Caring Leadership®, but she seeks to embody it in every interaction. It’s common practice for Heather to spend time after an event talking with participants, signing books, taking photos, and listening to their hopes and dreams for a workplace where everyone feels heard, valued and understood.
RESULTS FOCUSED
Her strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity.
Heather R Younger
Featured Videos
Current: 2024 Speaker Reel
Time 04:00
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Heather R Younger
Featured Keynote Programs
The Art of Caring Leadership®
The Key to Unleashing The Full Potential in Your People
The four Caring Leadership principles delivered in this interactive experience serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results. Built around the framework of Lead Yourself, Lead Your Team, Lead Your Industry, this keynote will develop leaders who inspire loyalty and retention.
The audience will leave with:
* Strategies to inspire loyalty by becoming more present, caring, and compassionate
* A practical understanding of the concrete actions they can take to uplift and engage those they lead
* Deep insights into the positive power they possess to create a culture of caring at work
The Art of Active Listening
The Key to Making Anyone Feel Valued and Engaged
Active listening is the doorway to increased belonging, loyalty, profitability and innovation. It is the difference between thinking we understand what people want and knowing what they want.
For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys as well as facilitated numerous listening sessions. She has distilled that knowledge into actionable insights that equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.
In this keynote, Heather introduces a new change model for organizational listening which she illustrates in five steps through an interactive experience. The audience will leave with:
* The understanding of how to practice active listening with those who look to them for guidance
* A listening process that will unlock valuable insights and deliver desired outcomes
* The one success characteristic they need to reach their goals and create win-win scenarios at work
The Art of Belonging at Work
How to Create Magnetic Cultures Where People Feel Included
This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles. Through this interactive experience, attendees master the art of active listening to ensure every employee feels valued, respected and like they belong.
The audience will leave with:
* A practical method to elicit feedback and unlock change and growth
* A greater understanding of the role they have to play in creating cultures of belonging at work
* The inspiration to show up each workday as their most authentic selves
Heather R Younger
Featured Books
The Art of Active Listening
by Heather R Younger
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a five-step framework that shows you how to listen successfully and act upon what you are hearing. Listeners will discover how to:
- Recognize the unsaid.
- Seek to understand.
- Decode.
- Act.
- Close the loop.
Backed by her personal review of more than 30,000 employee and customer surveys and facilitation of hundreds of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right—when we listen to our employees and customers and care about them not just for what they can do but for who they are—they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
The Art of Caring Leadership
by Heather R Younger
Employee engagement and loyalty expert Heather Younger teaches us the radical power of caring support in leadership and in the workplace.
Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first.
Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.
Heather R Younger
Featured Reviews
Heather R Younger
Featured Articles & Resources
5 Strategies for Leaders to Increase Employee Engagement
Employee engagement has been trending as a hot topic in 2022 as it’s come to a height with the Great Resignation. Leaders all over have struggled with the multitude of...
Scaling Caring Leadership to Fit Your Team Growth
A reader of my book wrote to me and said, “If there is one area where I’d love to have seen a bit more focus (maybe for the next book!) it would be on transitions." They said...
Getting Listening Right in a Virtual World
Whether it was at the height of the pandemic or recently, if you’ve gone through the transition from an in-office environment to now working fully remote - your listening skills...
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