How do I book Elizabeth Dixon for my event?

Booking Elizabeth Dixon with Premiere Speakers Bureau is a streamlined 4-step process: 1. Availability Check: Contact us with your event date and budget to verify if your desired speaker is available. 2. Hold Date: We place a temporary 'hold' on the speaker's calendar while you finalize internal approval. 3. Contracting: We issue a contract outlining the fee, cancellation policy, and event expectations. 4. Logistics: Once signed, our event management team handles all travel booking, itinerary, and AV requirements.

Why should I partner with Premiere Speakers Bureau rather than contacting speakers directly?

Partnering with Premiere Speakers Bureau provides a comprehensive safety net for your event that direct booking cannot match. You get the same speaker for the same price, but with a dedicated team with over 30 years of event experience handling contracts, logistics, and are prepared for any emergency. We know what it takes to run an excellent event.

What makes Premiere Speakers Bureau unique compared to other agencies?

Premiere Speakers Bureau distinguishes itself by having over 30 years of experience while partnering with more than 35,000 events. PSB has also built a streamlined, fully online process that makes booking a speaker, handling travel and payments extremely easy for anyone looking to plan a speaker led event.

How does Premiere Speakers Bureau's 'Zero Cost Service' model work?

Premiere Speakers Bureau operates on a 'Zero Cost Service' model for event planners. Our services—including research, booking, and logistics—are always free to the client. The speaker covers our commission from their standard honorarium as payment for our role in marketing and managing their engagements.

How are speaker fees structured, and what is typically included?

A speaker's fee typically covers the keynote presentation, a pre-event planning call, and standard customization. Travel expenses are usually billed separately.

What are the standard policies for speaker travel and expenses?

Travel expenses are negotiated during contracting. We generally recommend a flat travel fee for simplicity, though we also offer line-by-line invoicing when preferred. PSB ensures these expenses adhere to professional standards, and our Event Portal allows for easy tracking and invoicing.

Elizabeth Dixon

Customer Experience Champion, Keynote Speaker, Consultant and Author of The Power of Customer Experience

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Elizabeth Dixon
Biography

Elizabeth Dixon is an engaging business leader and keynote speaker with over two decades of experience helping teams thrive and brands stand out.

With 20 years of leadership at Chick-fil-A Support Center and partnerships with renowned brands like Southwest Airlines, The Ritz-Carlton, Zappos, and Wegmans, she brings deep expertise in purpose-driven culture, customer experience, and leadership development.

Elizabeth developed and served as CEO of the Trilith Foundation, a nonprofit focused on inspiring human flourishing. She’s the author of The Power of Customer Experience and The Strength of Purpose, a Fellow at Baylor University, and the founder of two companies: Slumber Sleepwear and Possibility Co.

Whether speaking on stages or coaching leadership teams, she helps people unlock what’s possible in life and work.

Her greatest joy is her family - being wife to her best friend, John, and mom to David and Ansley, and living a life of faith that guides her purpose and passion.

Elizabeth Dixon
Featured Videos

Current: What Purpose Can Do For You

Time 01:18

Elizabeth Dixon
Featured Keynote Programs

The Drivers of Human Performance

The Data-Driven Shift Every Leader Needs to Make

Most teams aren’t burned out from too much work, they’re worn down from too little meaning. The Global Flourishing Study reveals that true thriving goes beyond engagement or job satisfaction. It’s about purpose, connection, character, and hope.

And here’s the catch: most workplaces aren’t built to support it.

In this practical and research-backed talk, Elizabeth Dixon unpacks what flourishing really means, why it matters more than ever, and what gets in the way. You’ll walk away with key insights and simple shifts any leader can make to help their people feel better, lead better, and live better, on and off the clock.

Because when your people flourish, your business does too.

The Art of Never Arriving

How to pursue innovation at every level of the organization

For many athletes, a signature of success is the awarding of the coveted cover spot of Sports Illustrated magazine; the biggest stars in the game, the heaviest hitters on the field, and the current champions in the ring get the call they’ve always dreamed of.

That’s where the jinx comes in. Over the years, an incredible number of athletes featured on the cover have been met with failure soon after their cover is published. That same jinx seems to be in play for businesses that find themselves in the same position.

How can we avoid the decline after a peak?

Elizabeth Dixon will help you purposefully pursue life-giving innovation and iteration for your brand, ensuring your company thrives for years to come.

To Know Them is to Love Them

How to know and serve your Customers effectively

What if your company had insight into the needs and wants of your customer and could deliver on those consistently? It’s true: Customer obsessed companies create company obsessed customers.

Brands that are obsessed with their customers succeed. Elizabeth Dixon knows how to discover what customers want and how to turn that knowledge into processes, products, and experiences, delivering to customers what they want, when they want, where they want, and how they want.

You will leave inspired and equipped to become a brand that customers trust with their time, their money, and their attention. After all, when you intentionally know who you are serving, you will be able to serve them intentionally.

Dare to be Different

How to set your organization apart in a competitive industry

What is your differentiator to a distracted Customer?

Here’s the deal: Companies can’t compete on products or services alone. It’s too easy for competitors to copy or replicate. So, if you want your business to do more than merely survive, thriving in a constantly changing and increasingly competitive market, you’ve got to define your differentiator by thinking beyond the basics, focusing on what sets you and your brand apart, and determining what makes your customer experience unique and memorable.

Elizabeth Dixon can help.

In this talk, Elizabeth will guide toward defining, assessing, and highlighting differentiators making your company unique in your industry and succeeding against the competition.

View More Featured Keynote Programs

What’s On Your Mind?

Uncovering the driving force behind your behaviors, decisions and outcomes - in business and life.

You become what you think.

So will your company.

Elizabeth’s extensive experience with companies who set the bar for Customer Experience like Chick-fil-A, Disney, and Ritz Carlton allows her to bring a unique perspective toward customer mindset, helping countless others reimagine their purpose and impact.

In this presentation, we’ll take an intentioned examination of company and personal mindsets for front-line magic makers, managers, and C-level decision makers, leaving you inspired and ready to “re-envision” the very thing that drives your behaviors and outcomes. Moving beyond the theoretical, Elizabeth provides practical steps to establish a clear purpose for making daily decisions at the front counter, during team meetings, and when charting the course of your business.

Elevate

3 decisions to improve your culture at every level of the organization

Let’s be clear. Customer Experience will never be better than the Employee Experience.

That’s right, the culture of your business - what people feel or experience when they encounter your brand - will never exceed what your employees experience every day.

With help from Elizabeth Dixon, an expert culture creator, you’ll learn how to assess your current culture, define your dream culture, and build plans to execute.
Whether you are building a new culture, stewarding a growing culture, or challenged with a culture clash—this time will inspire and equip you to step into the role you play and the impact you can have.

The Future of Technology in CX

Finding the balance of humanity and technology

In an age where technology reshapes the customer experience almost daily, the quest for exceptional CX demands a delicate balance between innovation and human connection. How do we harmonize cutting-edge technologies like AI and automation with the warmth and empathy that define exceptional customer and employee experience? The intersection between technology and humanity is where the future of extraordinary customer experience awaits, and Elizabeth Dixon can help you find it, so your brand can promise not only enhanced customer loyalty but also enduring success in a rapidly evolving marketplace.

Defining Success

Ladders and Legacy

Imagine if each of us were climbing a ladder toward our purpose only to find at the end of our lives that it doesn’t lead to where we wanted to be?

Born from a challenging season where articulating purpose became crucial to living a life of meaning and impact, Elizabeth Dixon dismantled her own ladder of success, rung by rung, and rebuilt it with her purpose in mind. Let her help you and your team do the same so your ladder leads to the legacy you intend to leave behind.

Barriers to Purpose

Road Blocks and Building Blocks

The hidden obstacles on the journey toward knowing personal purpose will sabotage and subvert. But it doesn’t have to be that way. When we can acknowledge the obstacles in our way and understand the building blocks required, we can articulate a clear purpose to stand the test of time and motivate us to fulfill our reason for being.

With help and insight from Elizabeth Dixon, you can face the roadblocks and leverage the building blocks as you create a strong, intentional foundation of purpose.

Benefits of Purpose

What Purpose Can Do For You

The question of purpose looms large for most of us. We wonder why we're here, why we exist, what we're called to do with our one big and bold life. Rather than stay spinning and stuck, what if there is a better way? A way to move through any and all seasons of life with a strong foundation? A way to live with a clear sense of purpose to propel us forward?

Knowing our reason for being helps us build a strong root system so we live in the strength of purpose. Elizabeth Dixon shows you how personal purpose will transform the way you and your employees live, work and grow.

Elizabeth Dixon
Featured Books

The Power of Customer Experience: 5 Elements To Make An Impact

by Elizabeth Dixon

Who doesn't want to make an impact? We all long to be a part of something bigger, something greater, something meaningful in this life. And whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, I believe you're uniquely positioned right where you are to make an impact in the place you spend so much of your time: your job! This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.

The Strength of Purpose: A Guide to Knowing And Living Your Reason For Being

by Elizabeth Dixon

What is my purpose?

It's a question we've all likely asked!

When we're spinning on the hamster wheel of life and managing the busyness of our calendars.
When we're stuck in the grind of hustle culture wondering if any of it really matters at the end of the day.
When we're overwhelmed with life's twists, turns, changes, and shake ups.
When we’re simply looking for a sense of meaning.

The truth is the question of purpose looms large for most of us. We wonder why we're here, why we exist, what we're called to do with our one big and bold life. Rather than stay spinning and stuck, what if there was a better way? A way to move through any and all seasons of life with a strong foundation? A way to live with a clear sense of purpose to propel us forward?

This book is designed to help you do just that! Throughout, you'll learn the common barriers to discovering purpose, what you can do to overcome them, and ultimately how to align your unique purpose with every part of your life.

This is your guide to knowing your personal sense of purpose and living it in any stage or season of your life.