Scott Wozniak | Customer Experience Expert, Former Leader at the Chick-fil-A Support Center, Author of 4 leadership books, including the #1 Amazon bestseller Make Your Brand Legendary

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Scott Wozniak

Customer Experience Expert, Former Leader at the Chick-fil-A Support Center, Author of 4 leadership books, including the #1 Amazon bestseller Make Your Brand Legendary

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Atlanta, GA

Scott Wozniak
Biography

Scott Wozniak is a former leader at the Chick-fil-A Support Center, a trusted advisor to leaders of some of the best brands of our time, from Disney to Starbucks to Crumbl–plus a lot of business-to-business companies that are famous in their industry. 

Most leaders feel like they have to choose between growth and excellence, between productivity and peace. Scott drew on his insider experiences with the best in the world and created a framework that delivers fast growth AND operational excellence, whether you’re building your company or your life. 

However, all of this leadership development and training on premium experiences began with failure and frustration. Scott started as a Youth Pastor, then became a leader at Christian camp (Kanakuk), worked at Focus on the Family doing national tours that filled stadiums, served as an associate pastor then planted a church as the Senior Pastor. During these years, he worked for some great leaders—and some leaders who loved God but didn’t know how run an organization. 

These painful lessons launched Scott on a journey of discovery to determine how to lead well. Along the way, Scott earned a Business Masters in Organizational Leadership from Regent University, hired a leadership coach and began reading hundreds of books per year. Eventually he became the head of an international leadership coaching firm. 

However, God wasn’t done with making surprising changes to Scott’s path. During high school, Scott became friends with the Cathy family who owns Chick-fil-A. Years later, seeing the work Scott was doing in leadership and strategy, they invited him to join the staff of the Chick-fil-A Support Center for a unique job. He worked directly with the executive team, though he didn’t run a department. Half of his time he spent traveling the world, going inside the best companies and learning how they operated and the other half of his job was turning those ideas into upgrades for their customer experience and operations. 

Despite loving his job, he felt called by God to take a leap of faith and leave Chick-fil-A to help other leaders grow (and the first company to hire him was Chick-fil-A). Scott is known for high-energy, quick-witted, practical presentations. He and his team work all over the world, helping people build the systems that produce hundred-fold fruitfulness. 

Some have asked why he left the ministry. His answer is that he hasn’t. His ministry is to pour into leaders and help them learn the skills that allow them to accomplish their mission.

Scott and his wife live in Atlanta and have four children. He still reads hundreds of books a year, is being mentored by world famous leaders, works inside many global ministries--and he is learning more now than when he started!
 

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