Are you frustrated by employees who arrive late, forget details, or spend more time scrolling social media feeds than chatting with customers? Technology continues to advance and become more sophisticated. Solid people skills, on the other hand, are declining.
What if you could create a culture of customer service that was both excellent and memorable?
Many young people entering the workforce do not possess strong people skills. They need to be taught how to master relational tasks such as listening, eye contact, empathy, and conflict resolution.
Based on her book Screen Kids, these five A+ skills will help you build a winning team:
- Affection - Does your team member know how to appropriately care for customers and other employees?
- Appreciation - Is your team member operating out of gratitude or ingratitude?
- Apology - When a mistake has been made, can your team member apologize and work to make it right?
- Anger Management - When frustrated by a difficult customer, can your team member act calmly?
- Attention - Can your team members focus on completing tasks and avoid digital daily distractions?
Learn how to model, teach, and implement these skills in your company.