T. Scott Gross
America's Positively Outrageous Service Expert
Featured Topics
Fee Range
$10,000
T. Scott Gross
Featured Keynote Programs
Cues, Clues, and Tattoos…What to Do When Millennials Run the World
Your world isn’t about to change—it has already changed and there is no end of change in sight. We are now in the digital age of the Millennials. Millennials are different and different CAN be good. It all depends on how you respond.
Some say Millennials are spoiled and entitled. Some say Millennials are leading us to where we should have gone in the first place. No matter which viewpoint is right, Millennials are here to stay. Deal with it!
Spend an hour or so with T. Scott Gross and you will discover the Millennial mantra: My way. Right away. Why pay? And you will also discover that the path to surviving a market dominated by Millennials will include unbundling, negotiating, and customizing like never before.
Insights:
Selling to Millennials takes a whole new skill-set
Millennials really do want you to disappear…we’ll show you how!
What’s with the tattoos? Don’t worry. They’re just customizing!
Millennials, not known for their loyalty, can be valuable assets—if you know the secret
How will the Millennial generation impact the Boomers and other generations?
Invisibly, of course!
Positively Outrageous Service
“Customer service is the expression of your brand.”
Have you ever experienced customer service so good you couldn’t wait to talk about it? Then you were probably being served by one of Scott’s clients! Scott teaches his customers how to make their customers say Wow!
His drop-dead funny stories are living reminders that Scott lives the ideas he shares. Your audience will laugh as they learn how to deliver POS. Scott’s insight on building high performance teams were all gained through sometimes difficult, always interesting hands-on experiences. Nobody knows more than T. Scott Gross about building powerful and local brands.
Your audience will learn:
What customers really want
Surprising trends that influence the buying decision
When and how to deliver Positively Outrageous Service
How to recruit, train, and retain Service Naturals
How to use POS principles to multiply your marketing efforts
How values shape your brand
Turned-on Teams Can Do Anything!
What’s the best way to learn about teams? You have to join them, see them from the inside, and learn their secrets the hard way because the hard way is the only way that high performance teams will show their stuff.
T. Scott Gross sailed an oil tanker out of Valdez, chased smugglers on the Mexican border, fought forest fires in California, and experienced a dozen of the roughest, toughest jobs in search of the secrets that allow turned-on teams to do anything. Get ready to get dirty!
Scott delivers a most unusual management book, Borrowed Dreams, and a pocketful of adventures that reveal the nature of the work and the worker.
Insights:
The lost power of the 1st day…missing a golden opportunity
Team moments and team intelligence…build teams faster
Art happens…when the worker connects with the work
Competence holds fear at bay…use this to your advantage
Big problems make big people…don’t run out of problems!
On-focus briefings…an overlooked trick for making any team powerful