Tim was a fantastic trainer for our leadership group! He took time to meet with me before our training and learn about our organization in detail! It has been less than 30 days, and I have had members of our leadership team reach out to share how they have already, "Followed the Circle" during their conversations with both employees and customers! Tim shares his stories that are relatable for everyone and helps put the principles of his training into practice! You will not be disappointed to hav
Tim Reynolds
Leadership & Culture Speaker
Fee Range
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Tim Reynolds
Biography
Tim Reynolds is a Co-Founder of Clover Lane Partners, a management consulting firm that helps companies and organizations develop and improve skills that leaders need to thrive. Before starting Clover Lane Partners, Tim spent over twenty years as the Chief Human Resources and People Officer for Highland Ventures, Ltd., a diversified holding company with over 10,000 employees and 1000 retail outlets, where he led the hiring and development training programs. Tim also teaches "Introduction to Law" at Loyola University of Chicago. Tim is a graduate of Georgetown University and Notre Dame Law School and a devoted Cubs fan.
Tim Reynolds
Featured Keynote Programs
Hire What You Can't Change
With the labor market as tight as it is the cost of a miss hire is exponentially growing. Often the root of the mistake lies in the fact that the person was wrong for the position or culture from day one. Their unchangeable adjectives, such as work ethic, self motivation, goal orientation, detail orientation, resilience or teamwork, simply did not match the job or culture and they were doomed to fail regardless of their experiences or how you thought you could train them. At the end of this presentation your practical skills will include:
How to profile your high performers unchangeable adjectives by position and organizational culture.
How to gather information that reveals candidates unchangeable adjectives.
How to process that information to determine whether they will thrive in the position and culture.
Customer Service & the Power of Little Wows
What separates you from your competition? Is it your product, prices, location? What separates you is your people and how you make your customers feel, how they enjoy the experience of doing business with you. And it is the cumulative effect of trainable little wows that creates a culture of exceptional customer service that leads to the holy grail for any business or organization - customer loyalty. Presentation practical skills will include:
How to build a culture of exceptional customer experience.
How to understand customer the difference between customer truths and customer realities.
How to conduct customer experience mapping exercises.
Hard Conversations for Avoiders
This interactive presentation examines the questions: Why do we avoid? What are the costs? And, most importantly, how can we overcome this avoidance and have effective hard conversations? As an avoider myself, I knew I needed to find a way to overcome my avoidance or fail as a leader and person. As a result, I developed the "Golden Choice Method" and have since trained it to thousands from new managers to C-Suite executives. After this presentation your practical skills will include:
How to effectively tell a team member they are not meeting performance expectations.
How to effectively tell a supervisor you feel under appreciated or valued.
How to tell family or friends that something is bothering you.
Tim Reynolds
Featured Reviews
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