I expected great stories, which I got. What I hadn't quite expected was Scott's ability to translate his wealth of knowledge and experience into practical and applicable models we can use in business and in life.
Scott Tillema is an internationally recognized crisis negotiator, corporate trainer and professional keynote speaker. He is known and respected for his experience negotiating in emotionally charged incidents, with high stakes and when the situation requires sensitivity to the human element.
Scott has over 20 years of municipal law enforcement experience in the Chicago area and specializes in hostage and crisis negotiation. He was trained by the FBI and spent many years negotiating with one of the largest regional SWAT teams in the United States.
Educationally, Scott holds a master’s degree in psychology, a bachelor’s degree in behavioral science, and has received negotiation training at Harvard University’s Program on Negotiation.
Today, Scott is a partner at The Negotiations Collective, an international negotiations training firm where he provides corporate training and keynote speeches to clients from across the world around the concepts of influence, conflict resolution, and difficult conversations.
Scott is a prolific trainer speaking to audiences of all professions, having provided training at universities, companies and organizations such as Harvard, Microsoft, Bosch, the FBI, multiple YPO chapters, human resource groups, project manager associations, leadership groups and many more.
In 2016, he was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators”, which has received over 1 million views. His visibility as a speaker and educator through TEDx and other venues has reached global status.
This keynote bridges the worlds of crisis negotiation and business leadership, offering practical, repeatable techniques for building trust, navigating high-stakes conversations, and influencing outcomes under pressure. With memorable stories and actionable takeaways, Scott equips participants with tools to become more confident and effective communicators—especially when it matters most.
Our world is facing tremendous challenges and at the top of the list is disconnection. This talk is a journey through the life and stories of a SWAT hostage negotiator, and how the exposure to individuals in crisis has lead him to turn his life's work to bringing the concept of connection to those who most need to hear it and experience that transformation. Attendees will leave with the inspiration to take action and find connection in their lives.
Are you working with challenging personalities who are causing conflict in the workplace? It's tough to avoid them! This educational and engaging presentation can be given as a talk or more involved workshop. Scott teaches drivers of human behavior and practical tactics to confidently embrace conflict resolution and find success for your organization.