Scott Rouse

The ability to understand the intentions, motives, and goals of those you meet with is one of the most powerful and coveted tools you can acquire in today’s business climate.  Scott breaks down the nonverbal cues you are so familiar with in sales meetings and negotiations.  This Keynote will enable you to share this information with others in your company or on your team.  The process involves 4 steps.

The Process Involves 4 Steps

1. Observing Correctly.  The difference in “seeing” and “observing” is enormous.  Most people are under the impression they are observing a person or situation when in fact, they are only seeing.  Here, I share specifically how to stop seeing and start observing.

2. Creating Rapport Quickly.  The most crucial tool in sales is the ability to create and build a bond of trust and rapport very quickly.  In step 2 I show you the right way to “Match & Mirror” so you look and even sound exactly as your customer would want you to.  This will be the most powerful tool in your Body Language Toolkit.

3. Decoding The Comfort/Discomfort Cues.  Understanding cues telling you the customer is wasting your time or is ready to buy is imperative.  Here, I share the keys to decoding not only the small  but the large cues that go unnoticed by most everyone, until they know exactly what to look for.

4. How To Look At Anyone Correctly.  Looking at your customer in the right place for the right amount of time can mean the difference in success or failure in sales.  Here I share the secret to looking at anyone in any situation, correctly.  Not only will this technique help your sales, it will also help on the way up both the social and business ladders.

Intended Outcome

• Attendees will learn the 5 tactics that are key to any sales meeting or negotiation.

• Attendees will learn nonverbal cues letting them know if they are wasting time or close to a sale.

• Attendees will learn to spot the subtleties of agreement and disagreement.

• Attendees will be equipped with an array of body language tools they can use immediately.

Takeaways

Attendees will be given an eBook of this talk they can refer to when they feel the need to review what they learned.   They will also have access to Scott for any questions that come up or questions they may not have asked at the Keynote.

Today's healthcare professionals are experiencing changes like never before, causing stress for doctors and patients as well as staff.  There are more law suits than ever before.  Why are some doctors sued more than others?  Why are patients changing doctors?  How can that be stopped? 

Your staff represents you.  Your patients interact with your staff before they even see you.  How do your patients feel about your staff and their behavior?  How does your staff feel about you?  Your relationship with them?  Your practice must feel like a “team” or “family".  How do you keep everyone motivated and inspired so your business thrives and grows?

In this Keynote Scott will share body language keys to make your patients connect with you instantly, before saying a word.  He’ll share the research on nonverbal cues and keys that keep patients from suing.

The Process Involves 4 Steps

1. The Instantaneous Impressions Study.  Scott breaks down this famous study to show you exactly how to create instant rapport, not only with your patients but with every person you meet, every time.

2. Exchange the bad info for valid info.  Most of the information about body language the average person has collected and uses everyday is incorrect.  Here, you get rid of that bad information and you replace it with valid, researched, and science based, facts.

3. Spotting important deception cues early.  Identifying the smallest of cues to deception quickly.

4. Adding tools to your Body Language Toolkit.  This step provides a plethora body language tools you can use immediately.  Tools that will help you recognize an honest answer as well as a deceptive one.

Intended Outcome

• Attendees will be equipped with an array of Body Language Tools they can use immediately.

• Attendees will learn to transmit the nonverbal subtleties of trust among patients as well as staff.

• Attendees will learn what cues they may innocently show others of deception and mistrust.

Takeaways

Attendees will be given a URL for a video of the most important keys of this Keynote they can refer to when they feel the need to review what they learned.   They will also have access to Scott for any questions that come up or questions they may not have asked at the Keynote.

Today's healthcare professionals are experiencing changes like never before, causing stress for doctors and patients as well as staff.  There are more law suits than ever before.  Why are some doctors sued more than others?  Why are patients changing doctors?  How can that be stopped? 

Your staff represents you.  Your patients interact with your staff before they even see you.  How do your patients feel about your staff and their behavior?  How does your staff feel about you?  Your relationship with them?  Your practice must feel like a “team” or “family".  How do you keep everyone motivated and inspired so your business thrives and grows?

In this Keynote Scott will share body language keys to make your patients connect with you instantly, before saying a word.  He’ll share the research on non verbal cues and keys that keep patients from suing.

The Process Involves 4 Steps

1. The Instantaneous Impressions Study.  Scott breaks down this famous study to show you exactly how to create instant rapport, not only with your patients but with every person you meet, every time.

2. Exchange the bad info for valid info.  Most of the information about body language the average person has collected and uses everyday is incorrect.  Here, you get rid of that bad information and you replace it with valid, researched, and science based, facts.

3. Spotting important deception cues early.  Identifying the smallest of cues to deception quickly.

4. Adding tools to your Body Language Toolkit.  This step provides a plethora body language tools you can use immediately.  Tools that will help you recognize an honest answer as well as a deceptive one.

Intended Outcome

• Attendees will be equipped with an array of Body Language Tools they can use immediately.

• Attendees will learn to transmit the nonverbal subtleties of trust among patients as well as staff.

 • Attendees will learn what cues they may innocently show others of deception and mistrust.

Takeaways

Attendees will be given a URL for a video of the most important keys of this Keynote they can refer to when they feel the need to review what they learned.   They will also have access to Scott for any questions that come up or questions they may not have asked at the Keynote.

Did you know the “7-38-55 Rule of Communication“ is 100% incorrect?  It says “Communication is 7% the words we use, 38% is our tone of voice, and 55% is our body language“.  Not many people do.  Including most “body language experts” and “presentation coaches”.  In this Keynote Scott walks you step by step through the real science and research-based body language and nonverbal training that every other lawyer thinks they’re getting.  He transforms you into the Body Language and Nonverbal decoder you always knew you could be.  The process involves 4 steps.

The Process Involves 4 Steps

1. Observation.  When Voir Dire is over, the knowledge of what cues to look for is your most powerful ally.  The key isn’t spotting the nonverbal cue.  The key is knowing why the juror is showing the cue.  This step explains the correct way to observe each juror in context with what’s happening in real time.

2. The Keys.  For the modern legal professional, understanding the keys to where and how to look at a judge, juror, plaintiff, or defendant, is paramount.  In this step Scott walks you through the 3 Gazes and how and when to use them correctly: The Power Gaze, The Social Gaze, and The Intimate Gaze.

3. The Myths.  Most of the information the average person has gathered and uses concerning body language is incorrect and/or incomplete.  This is Scott’s pet-peeve and he makes sure you know the facts about what is true and what is false about the courtroom and nonverbal communication.

4. Using The Tools In Your New Body Language Toolkit.  In this step Scott uses 5 attendees to show you exactly what deception looks like up close.  You’ll use the tips and tricks you’ve just been given to figure out who is lying and who is telling the truth.  You may be surprised by how much you’ve learned.  This is fun for the attendees while at the same time being as serious as it gets.

Intended Outcome

• Attendees will leave with a great understanding of human behavior.

• Attendees will be equipped with an array of Body Language Tools they can use immediately.

• Attendees will learn how to move forward when deception is discovered.

• Attendees will learn what cues of their own may innocently give others the wrong impression.

Takeaways

Attendees will be given an eBook of this talk they can refer to when they feel the need to review what they learned. They will also have access to Scott for any questions that come up or questions they may not have asked at the Keynote.