Thanks to the Three Digital Accelerators I identified in the early '80s, which include computing power/processing power, storage, and bandwidth, we as a global society are at a...
Picture this: You start a small business by making a change to a preexisting product that completely reinvents that product. Some minor disruptions get in your way, so you and...
Throughout the decades, singers, bands, actors, and other entertainment personalities emerged on the scene with a hit movie or a powerful song that swept both the nation and the...
It has become impossible for a single person to comprehend just how many virtual locations their personal data resides and how secure it actually is.
From social media housing...
In a way, customer service and the principles behind it are timeless. A business builds a product or offers a service, consumers have questions, complaints, or creative...
So long as there are products and services offered by an organization, there will be the existence of a sales force.
The basic fundamentals of selling are simple: a customer...
As dark and dreary a picture as the term "post-mortem" may paint in your mind, as it is a term frequently used in the medical industry to determine the cause of death, there is...
During the course of one's professional career, the thought crosses their mind that, "I wish I could just work for myself," or they take a look at a product, service, or process...
For many consumers, the concept of "customer service" is frustrating to the point of humor.
Even with the many advancements in digital technology today, consumers still...
I challenge you to read this paragraph and then close your eyes and focus. Think about the future. What does it look like to you? How do you think humankind operates 20, 30, or...
In a classroom at every Ivy League business school, there is a professor stressing to their Business 101 students that a business is "never too big to fail."
This has been the...
Question for all who read this: to succeed at any business venture, you merely need to have huge resources, dedicated personnel, and a quality product or service, right? From...