Bob Phibbs CSP | The Retail Doc

Bob Phibbs CSP

The Retail Doc

Featured Topics
Fee Range
$8,000
Travels From
Newark, NJ, USA

Bob Phibbs CSP
Biography

Bob Phibbs, the Retail Doctor®, has helped hundreds of small and medium-sized businesses in every major industry, including hospitality, manufacturing, service, restaurant and retail. He is a nationally recognized expert on business strategy, customer service, sales, and marketing. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur. His presentations are designed to provide practical information in a fun and re-memorable format, earning raving fans along the way.

In 1994, Bob started his own consulting company, The Retail Doctor, with a mission to provide training and inspiration to small and medium sized independent businesses — and teach them how to successfully compete in today’s retail environment.

As a member of the National Speaker’s Association (NSA), Phibbs regularly addresses business organizations, corporations, and business conferences.

Bob’s aggressive, comprehensive ideas and best practices has proved successful in helping firms of all types and sizes. Bob’s passion and enthusiasm are hallmarks of his presentation skills. He has consulted for, and given presentations, to some of the country’s best-known retail brands, including Yamaha, Caswell-Massey, Viking, Brother, LEGO and True Value.

One of Phibbs’s most publicized successes was his association with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year. From that success, Bob drank up the next big trend helping It’s A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime’s Weeds and helped make it the second-fastest growing company in Los Angeles County two years running. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the US.

A frequent guest on MSNBC and Fox, he and his work have been featured in Entrepreneur magazine, the Wall Street Journal and the New York Times. In addition, Phibbs provides business makeovers for the Los Angeles Times. His award-winning book, You Can Compete was the backbone of Do-It-Best hardware’s How-to-Beat-the-Big-Box kit for their 4100 stores. His follow-up book, The Retail Doctor’s Guide to Growing Your Business was released by Wiley & Sons in 2010.

Bob Phibbs CSP
Featured Videos

Current: Speaking Reel

Time 04:41

More Videos From Bob Phibbs CSP

Speaking Reel
Time 04:41
What Do Audiences Think After Hearing Bob Phibbs
Time 02:19
Speaking Video
Time 07:41

Bob Phibbs CSP
Featured Keynote Programs

How to Train and Manage Your Sales Team

A one-hour presentation that shows step-by-step methods to create the best sales force. Recently presented at the National Retail Federation in New York.

Power Marketing

A one-hour presentation that shows attendees how to create powerful tools to talk with their customers and develop word-of-mouth marketing.

Selling Like a Pro

A ninety-minute interactive session that breaks down the five points to any sale into easily understood and practiced steps. This seminar provides the tools any business needs for their employees, from barista, salesperson or front desk agent, to be able to sell your products. Using role-playing and examples, attendees will leave understanding how to build rapport in a natural way and get the sale.

You Can Compete

A one-hour presentation with an overview of what the Retail Doctor's tools to success includes. Presented to such national audiences as True Value Hardware and the Hobby Industry Association, this entertaining as well as educational speech will leave your audience inspired to change the way they do business.

Bob Phibbs CSP
Featured Reviews

How Do You Choose the BEST Speaker for Your Event?

We’ve had 30 years and 40,000 events to perfect the process—and we’ll do it for free.
Get more details and availability

Bob Phibbs CSP

Share some basic details about you and your upcoming event, and one of our experts will be in touch with you quickly regarding pricing and availability.
Event Details
Your Details
Cancel
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.