Shep Hyken

Shep Hyken, Customer Service NSB, customer service, Customer Relationships Shep Hyken, Customer Service NSB, customer service, Customer Relationships

Shep Hyken Blog

Coach Of Stanley Cup Champions St. Louis Blues Teaches Valuable Business Lessons- Shep Hyken
I watched in awe as my belovedSt. Louis Blues hockey organizationwent from worst in the league to game seven of the Stanley Cup Finals, where they won and took home the Cup. How did this happen? In January of this year, the Blues were dead last in the entire National Hockey League. They put in a fourth-string goalie. Then came the turn-around. T...
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3 Quick Questions with Shep Hyken: Holiday Shopping Edition
3 Quick Questions with Shep Hyken, the author of The Amazement Revolution. BRIAN:Hi, Shep, here's the deal- I email a question to you, you respond, I repeat, for a total of three questions. Cool? SHEP:Count me in! BRIAN:What's the best Thanksgiving/Hanukah/Christmas example of customer service you saw last holiday season? SHEP:Holiday seas...
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