Your mixing magic with your oral presentation kept the audience's attention from start to finish. This was my nineteenth ITLA annual meeting and yours was among the best, if not the best, keynote presentation we have ever had.
Shep Hyken
Customer Service and Experience Expert - New York Times Bestselling Author
Featured Topics
Fee Range
$30,000Travels From
St. Louis, Missouri, United States
Shep Hyken
Biography
Shep Hyken is a world-renowned customer service and experience expert, business speaker, and New York Times bestselling author. With over three decades of experience, Shep is dedicated to helping organizations create exceptional customer experiences, build customer loyalty, and improve their bottom line. As the founder of Shepard Presentations, Shep has worked with companies of all sizes, from Fortune 500 companies to small and mid-sized businesses, across various industries including retail, healthcare, technology, and financial services.
A dynamic keynote speaker, Shep has been recognized for his engaging and entertaining presentations that blend humor, practical advice, and actionable takeaways. His speeches focus on customer service, customer loyalty, and creating a customer-centric culture, making him a sought-after thought leader in the business world. Shep is also the author of several bestselling books, including The Amazement Revolution, The Cult of the Customer, and Be Amazing or Go Home, where he shares his insights on how to deliver amazing customer experiences that keep customers coming back.
In addition to his speaking engagements and books, Shep is a regular contributor to Forbes, where he writes on topics ranging from customer service trends to the role of technology in enhancing the customer experience. His expertise has earned him numerous accolades, including induction into the National Speakers Association Hall of Fame.
As a trusted advisor to businesses, Shep’s mission is simple: to create moments of “amazement” for customers that not only meet but exceed expectations. Whether through his presentations, books, or advisory work, Shep continues to influence how companies view and implement customer service strategies that drive long-term success.
Shep Hyken
Featured Keynote Programs
How to Create an Amazing Customer Experience
Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.
The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.
In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.
He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!
The audience will walk away with ideas they can put to use almost immediately.
The Convenience Revolution
How easy are you to do business with?
Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.
A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.
Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
Maximizing AI Impact on Customer Experience
Ensuring Your Technology Delights Customers and Empowers Employees
AI can improve your customer (and employee) experience or erode it. It’s a powerful tool, but you must be crystal clear about how and why you use it, or you risk losing customers and frustrating employees. Consider a very important question:
What problem are you trying to solve with AI?
The answer is simple. You want the customer to come back. Does AI help? Does it get in the way? One answer does not fit all. You must find what works for your customers.
AI is also a powerful tool for improving the employee experience. It can make employees more efficient, provide them with information, and free up their time to focus on what truly matters—building stronger customer relationships.
Shep delves into the practical application of AI, addressing the critical balance between technology and human interaction. His insights will help you discover how to leverage AI to not only increase efficiency and support your team, but also to significantly enhance customer satisfaction and loyalty.
Some of the topics Shep can focus on include:
Understanding AI’s Role in Your Organization: Learn how AI can improve service delivery and when it can erode the customer relationship.
Problem Solving with AI: Focus on identifying key customer pain points that AI can resolve, ensuring your technology investments return real value.
Employee Empowerment with AI: Learn how AI boosts employee productivity and enables them to forge stronger, more meaningful customer relationships.
Customer-Centric AI: Learn from Shep’s extensive research into customer reactions to AI and how you can tailor your strategies to meet and exceed their expectations.
The AI topic can be part of Shep’s keynote speech. However, a deeper dive in an onstage or virtual fireside chat with a leader as part of or in addition to the speech can provide a deeper dive to better understanding how AI can work for you and your organization.
Creating An Amazing Customer Experience in Scary Times
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.
Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.
Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
Shep Hyken
Featured Book
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
by Shep Hyken
What are you waiting for? Let the amazement begin!
The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.
In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operationwith a serious competitive edge.
The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.
In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operationwith a serious competitive edge.
Shep Hyken
Featured Reviews
Shep Hyken
Featured Articles & Resources
This Experience Gets Customers To Come Back—And Pay More
What’s the No. 1 customer experience that gets customers to come back and pay more?
This is kind of a trick question, and I’ll explain why in just a moment. The top reasons...
Coach Of Stanley Cup Champions St. Louis Blues Teaches Valuable Business Lessons- Shep Hyken
I watched in awe as my beloved St. Louis Blues hockey organization went from worst in the league to game seven of the Stanley Cup Finals, where they won and took home the Cup....
3 Quick Questions with Shep Hyken: Holiday Shopping Edition
3 Quick Questions with Shep Hyken, the author of The Amazement Revolution.
BRIAN: Hi, Shep, here's the deal- I email a question to you, you respond, I repeat, for a total of...
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