Scott Friedman CSP

Discover how by turning on your “GPS”- Gratitude, Play and Surprise- you will gain control over your emotions, your well-being and your life.

Learn the tools and skills to help you and your organization create a happier, healthier, more connected workplace. In this entertaining, interactive, content-rich session, you will learn how to create a culture of innovation and celebration leading to more innovative, authentic, responsive employees. Let’s celebrate what’s good in life and set ourselves up for a healthy, more positive, productive future.

In these uncertain globally turbulent, times, productivity and innovation are essential to survival. This fast-paced, content rich call to action will show you & organization how to become a victor—rather than a victim—of change. Learn to be driven not by circumstances and emotion, but by your values, purpose and vision.

Scott equips listeners with relevant research and global best practices showcasing the power of “innovation and leadership” in action. Scott’s easy-to-use ideas will help build engagement and connection, greater productivity, elevated team performance, and a happier, healthier culture.

An ideal kick-off or closing to your convention, “The Best Way to Predict the Future is to Create It” always leaves participants feeling energized, inspired and more accountable to create a better future for themselves and their organizations.

Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must take pride in a service culture that honors and rewards both employees and customers. This entertaining and insightful program will help you establish a deeper connection with your employees and customers, leading to better team performance, higher productivity and more loyal customers. You will find that connected employees create connected customers.

This useful and entertaining program explores how to use celebration, humor and value-adding creativity to give your sales team a competitive advantage. These important tools, along with the “Sell-e-brate Mindset”, will help generate new clients and keep your existing customer base consistently engaged and satisfied. By creating a culture of celebration and honoring your employees and customers, you will create happy, eager prospects ready to buy. Learn ways to differentiate yourself and build perceived value that highlights what you do best. Let your “GPS”—Gratitude, Play and Surprise—guide you to better connections with customers, leading to the discovery of hidden objections. As you learn techniques used by the world’s most admired organizations, you will discover that he or she who celebrates, sells!