Premiere Speakers Bureau Earns a World-Class Net Promoter Score of 79 from 872 Client Reviews
August 11, 2025
Shawn Hanks
CEO
Premiere Speakers Bureau is proud to announce that our Net Promoter Score (NPS) a global benchmark for customer loyalty. has reached 79 based on 872 client responses. According to widely accepted NPS standards, any score above 70 is considered world-class, making this milestone a testament to the trust our clients place in us.
What Is Net Promoter Score (NPS)?
Net Promoter Score is a customer experience metric that measures how likely clients are to recommend a business to others. It’s calculated by asking one key question:
“On a scale from 0–10, how likely are you to recommend us to a friend or colleague?”
• Promoters (score 9–10) are loyal enthusiasts who will keep doing business with you and refer others.
• Passives (score 7–8) are satisfied but may be swayed by competitors.
• Detractors (score 0–6) are unhappy customers who may discourage others from engaging.
The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters, producing a score between -100 and 100.
Our Journey to a 79 NPS
Two years ago, during a two-day culture-building workshop led by Jessica Kriegel, our team was introduced to the NPS system. We embraced it as a way to gather clear, actionable feedback from our clients and speakers.
Since then, we’ve built NPS surveys into our post-event follow-up process, ensuring that every voice is heard. The results have been both encouraging and humbling, 79 out of 100, well above the “excellent” threshold of 50 and firmly in the “world-class” category.
Why a World-Class Score Matters
For event planners, corporate teams, and organizations searching for speakers they can trust, our NPS score serves as an independent measure of client satisfaction. It reflects more than just the quality of our speakers; it speaks to the ease of working with our team, our responsiveness, and our dedication to making each event seamless.
It also means that the majority of our clients are not just happy with their experience—they’re eager to recommend Premiere Speakers Bureau to others. That’s the kind of endorsement money can’t buy.
Thank You to Our Clients and Speakers
This milestone wouldn’t be possible without:
• Our speakers, for delivering impactful presentations that inspire and engage audiences.
• Our clients, for trusting us with their most important events.
• Our internal team, for consistently delivering kindness, speed, and detail-oriented service.
Your feedback drives our growth and pushes us to maintain this high standard.
FAQs
Q: What is considered a good NPS score?
A: Scores above 0 indicate more promoters than detractors. A score above 50 is excellent, and 70+ is world-class. Our score of 79 places us among the top tier of service providers globally.
Q: How often does Premiere Speakers Bureau measure NPS?
A: We collect feedback from every client after their event, ensuring that our NPS reflects our most recent performance.
Q: Why should event planners care about NPS?
A: NPS provides an objective measure of client satisfaction, helping planners choose vendors who deliver consistently exceptional experiences.
If you’re ready to work with a world-class speakers bureau, explore our roster of motivational speakers or contact our team to plan your next unforgettable event!
