In 1988 Jeffrey Gitomer founded Business Marketing Services, a consulting and training firm. As a trainer, seminar leader, and writer, Gitomer is emerging as a leading authority in the field of sales and customer service. Drawing from his own experience as the president and founder of three manufacturing and marketing businesses, he works with clients to improve their sales strategies, sales performance, personal development, and memorable service. He gives over 150 training programs and annual sales meetings for companies like Enterprise Rent-A-Car, Deloitte & Touche, Milliken, Time Warner, Siemens, Sony, Federal Express, NationsBank, and Sprint.
Gitomer began writing and publishing Sales Moves, a weekly column on the science of selling, in the Charlotte Business Journal in 1992. The article met with instant success and is now in syndication. With current weekly readership of more than 1,500,000, Sales Moves appears in 70 business newspapers throughout the United States and internationally. Gitomer has written 24 feature columns for Entrepreneur Magazine on selling. His book, The Sales Bible, complete with flash cards and interactive computer disk, is now in it 7th printing and has sold more than 150,000 copies.
In 2000, Gitomer's second book, Customer Satisfaction is Worthless, Customer Loyalty is Priceless was published to rave reviews. That same year, Buy Gitomer was formed to explode into the 21st century in a leadership position. Combining writing and event training with web based desktop learning by using internet and intranet as a delivery system, Gitomer is positioned to help sales and customer service professionals improve on a daily basis. His innovative and trademarked "Brain-up" will be the benchmark for daily on-the-job learning for the millennium.
Speaking and training worldwide more than 150 times a year, Jeffrey provides answers, informs, challenges, and inspires sales forces and upper management for hundreds of the largest and most successful companies.
Jeffrey will show you how to change your listening and learning habits from the traditional "I know that" to the 21st century strategy, "How good am I at that?" Each participant will walk away with new understanding and an individualized game plan for action and success.
What are the goals of your next sales conference? How do your customers recognize the difference between you and your fiercest competitors? How are you ensuring that you achieve the difference between a satisfied customer and a loyal customer? What's the difference between event-based training and personalized, results-based training?