For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys. This keynote distills that knowledge into actionable insights that have been proven to lead to better engagement, better customer satisfaction, higher revenue, lower turnover, and brand loyalty.
This program is perfect for leaders:
- Seeking to understand employees, prospects, or customers to better meet their needs
- Working to improve the culture at work to ensure everyone feels heard, valued, and appreciated
- Supporting others at work to become more engaged, motivated, and productive
The audience will leave with:
- An inspired understanding of how to practice active listening with those who look to them for guidance
- A listening process that will unlock valuable insights and deliver desired outcomes
- The one success characteristic they need to reach their goals and create win-win scenarios at work