Haydn Shaw

The newest generation, the Millennials, are here and the Traditionalist, Baby Boomers, and Generation Xers only know one thing: it's not business as usual. From their flip flops to their smart phones, the text message generation has a different approach. Organizations that figure out how to attract them, adjust to them, and retain them now will jump far ahead of those that ignore them until five years later.

Eventually, every organization will have to learn to work with Millennials in the war for talent. According the Bureau of Labor Statistics by 2013, Boomers will drop by almost 25% while Millennials will make up 25% of the workforce.

This presentation will explain how the Millennials are different, why Millennials are different, how to attract, train, lead, and retain the next generation.

You'll laugh, you'll cry, you'll walk out with practical ideas you can use today. In the words of a thirty year boomer employee, "Before this presentation, I resented the Millennials for wanting things now that took me years to work for. But now, I understand how different their world was than mine and I can't wait to understand them better so I can really enjoy working with them. Plus, this had really helped me understand my own kids. I'm going to talk with them differently tonight."

They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales:

•What are the differences between generations?
•How do we market to the younger generations when they have a different focus than the Boomers did at their age?
•What issues do the differences create for teams or even families?

This popular session is full of laughter and insight. Come and see yourself, your customers, your colleagues, and your future. In this session you will …

1. Learn if you “get it.” You’ll discover if you are being unconsciously rude to other generations.
2. You will understand generational differences so you will know when you are taking another generation’s behavior too personally.
3. They’ll get specific ideas for how to adjust your approach so you can become a trusted advisor to each of the generations.

Change may be the new normal but the emotions it creates sure shakes up people. Just as the tsunami kills more people than the actual earthquake, people’s emotional reactions to change cause more problems than the change itself. This humorous presentation will help your people identify how they and their team mates or customers respond to change. Since people respond to change differently, understanding The 6 Change Reactions will help them ride the change wave and to . . .

•improve their change readiness
•adjust to change with less frustration
•avoid conflicts
•increase their change skills
•avoid the three ways they could get trapped in negative change emotions
•find their own personal change resources
•disarm their “Light Eater” colleagues, the most dangerous of the change resistors

This fast-paced presentation goes beyond understanding and gives your people a practical approach for dealing with each of The 6 Change Reactions. They’ll have new tools for helping their team members and customers move through the change wave. In addition, the presentation accelerates change by neutralizing your most resistant people in a way that will have everyone laughing.

The result: the presentation helps you speed up change by helping your people keep moving forward. They will never look at change or each other the same way again.

Negative and resistant people are helpful, irritating or dangerous. But most leaders (and coworkers) lump negatively oriented employees together and treat them the same. That is a big mistake. Managers make things worse by the way they lead negative employees: they engage the helpful negative people too late and too long, intensify the irritating negative people by ignoring them, and strengthen the dangerous negative people by fighting them. Even more, As a result, the crabby people win, their influence pulls down the rest of the team or organization.

This presentation uses laughter and unforgettable metaphors to teach leaders and coworkers how to tell the difference among the three types of negative employees—the Hound Dogs, the Yippers and Yappers and the Light Eaters. Then it provides simple and practical answers to the most popular questions hundreds of leaders have asked about turning negative situations around:

•How to keep negative people from taking over your team
•How to identify the helpful negative employees (and how to keep them from killing innovation)
•How to help negative people use their negativity to speed things up rather than bog them down
•How to separate the dangerously negative people from the merely irritating
•How associates can help their managers deal with the dangerous “Light Eaters”
•How to turn around positive people who are becoming negative
•How to raise the performance of everyone on the team

Get beyond the negativity and help your team have fun and get more done.

They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales:

•What are the differences among the generations?
•What issues do the differences create for organizations, teams, or even families?
•How must marketing approaches change to reach the younger generations?
•What attracts and keeps younger employees?
•How will these differences complicate the mass exodus on the Boomers from the full time workforce over the next decade?

This popular session is full of laughter and insight. Come and see yourself, your customers, your people, and your future and walk away with practical ideas and plans for increasing your ability to get things done across the generations.