Dale Henry
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Speaking Reel
Time 00:54
Full Length Keynote
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You have the Power to make Someone Feel Important
Time 52:03
Dale Henry: Rite Aid
Time 16:57

Do You Sizzle or Fizzle? A Recipe for Leadership Country Style

Many believe the road to success belongs to the individual that can make the bottom line boom. This is simply not true. Growing organizations realize that to get to the top floor of success requires you to take the stairs. The future belongs to the listeners, the communicators, and those passionate and dedicated leaders who not only have an enormous amount of energy, but who can energize those around them. This program is designed to help leaders:

Listen
• Are you a master communicator? SOFTen your communications with others.

Expect the Unexpected
• Be alert to unforeseen circumstances.

Admire Those Around Them
• Use the untapped wealth of your most important resource-people.

Be Determined
• Never give up. Millions have failed because they quit only moments before a major breakthrough.

Embrace Change
• The only constant in today's society. Learn how to discover and use this valuable tool.

Be Resourceful
• Looking inside at the person you want to be-a Leader. Leadership in any occupation means staying on top and being profitable into the next decade and beyond.

The Power of TEAM

THE ONLY FOUR LETTER WORD EVERYBODY SHOULD USE

Could your organization benefit from a program that would redefine service, leadership, diversity, cultural mergers, communications, and system breakdowns? Does the idea of a presentation that explains the dynamics and mechanics of teaming in a common sense fashion appeal to you and your coworkers? What if you could have all this in a light and lively program with a healthy mix of laughter and energy? Sound impossible? Too good to be true? Well, it's not! Dr. Dale Henry dismantles the teaming process enabling your team members to understand how to:

• Establish continuity through group diversity
• Construct teams that deliver "Just In Time" Customer Service
• Build a leadership mentality among all its members
• Enable the strength of the individual to contribute to the strength of the team
• Co-ordinate and incorporate new ideas from outside sources
• Just flat out understand why we can get along with some and can't get along with others

Dale's unique presentation style has allowed him to capture the essence of teaming and transfer it to the heart of individual members. From conference rooms to banquet rooms, Dr. Dale's message of excellence and team co-ordination hits the target every time!

The Drive Attitude

Determination
Responsiveness
Innovation
Vision
Effectiveness

These words are cornerstones of customer service. In Dr. Dale's program, The Drive Attitude, he explores the necessary components that make up our ability to deliver exemplary customer service. Author, speaker, educator, business owner, and entrepreneur-Dale understands the importance of delivering customer service that creates new business and keeps valued customers coming back.

Through humorous anecdotes and stories, Dr. Dale delivers timely lessons in servanthood while allowing the audience to laugh and learn in a contagious environment. This entertaining process is what Dr. Dale calls "edutrainment." It helps the learner focus on the essential elements of customer satisfaction while stimulating them to want to learn more!

During this program, attendees will learn how to:

• Be Determined and Dedicated in offering service that builds long-term customer relationships.
• Be Responsive instead of Reactive to customer needs.
• Be Innovative in service delivery alternatives.
• Create new Vision and directions through positive prospecting.
• Effectively deal with and dazzle the customer with individual service delivery.

The Hootie-Hoo Attitude How To Make The Buck Stop Here, And Have A Real Good Time At It

Networking, Processing, Matrixing, Communicating, and Teaming your way through excellence in Customer Service

How do we become better team members? How do we become more valuable to our organization? How do we remove ourselves from the box? How do we build high esteem? During this program, Dr. Dale Henry will lead you through the maze of obstacles that constantly slow our journey to becoming the best that we can be. It all depends upon attitude. It's the single most driving force in the universe for getting where we want to go. Everyone wants to be a valuable commodity and the "Hootie-Hoo" Attitude will supply you with the necessary tools to break down our own self-imposed obstacles revealing the value within us all.

Course Description
This course is designed to help the participant to more effectively team, communicate, counsel, and serve the customer's needs in times of limited resources.
• Prioritizing and transforming individuals into team members.
• Recognizing change and adjusting to its effects.
• Individualizing our communication processes.
• Zinging the customer with brilliance.
• Energizing our work style and becoming service minded.

Objectives of the Course
Upon the completion of the course, students will achieve the following objectives:

• Establish a more user-friendly work style.
• Develop an understanding of team motivators.
• Demonstrate the ability to lead instead of manage resources.
• Establish service as a foundation for team building.
• Understand the importance of where we fit in the organization.
• Establish a higher level of excellence within the organization through service.

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