"Chris Voss, speaker, gave a captivating keynote speech to a packed auditorium at Bentley University. NCMA Boston's 55th Annual March Workshop was an amazing event with a one of a kind American hero!Chris kept us spell bound. He walked us through his transformation from FBI swat team member to the world's leading hostage negotiator. His ideas throw conventional negotiation tactics on their head. At the same time, they deeply resonate with anyone who has felt "taken hostage" during a negotiation
Christopher Voss
Former FBI Lead International Kidnapping Negotiator and CEO of Black Swan Group
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Christopher Voss
Featured Keynote Programs
Never Split the Difference
After 24 years with the FBI, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In his Never Split The Difference talk, Voss shares the specific things you can do to turn the tide of a negotiation in your favor-illustrating his points with both riveting, high-stakes stories of criminal negotiations and humorous, personal anecdotes from his trips to the mall alike. From why you always want to get your counterpart to say your name to why “yes” is the last thing you want to hear, Voss explains how to move a conversation along, how to startle people in the right way, and how to uncover what someone’s real motivation is. By the end of this talk, you’ll understand why a notorious terrorist once told Voss, “I hope they’re paying you a lot.”
FBI Negotiation Secrets for Breaking Bad Communication Habits
Good communication skills are critical in business and life. Join Chris Voss, former international kidnapping negotiator for the FBI and author of “Never Split The Difference”, as he shares counter-intuitive communication skills for success. You’ll learn why “Yes” is the last thing you want to hear and what makes “No” the path to agreement.
After 24 years with the FBI, Chris Voss, speaker, has assembled a toolbox of effective tactics for high-pressure negotiations. From using “no” to get what you want, to why “yes” is the last thing you want to hear, Voss’ counterintuitive measures culminate in nine effective principles that companies and employees can use to become more persuasive in their professional and personal lives. Hear Chris give the secrets to effective negotiating with examples from high-stakes criminal situations as well as humorous personal anecdotes.