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Dr. Catriona Wallace

Dr. Catriona Wallace female CEO, female speaker, female innovation, tech, technology, female, women leadership Dr. Catriona Wallace female CEO, female speaker, female innovation, tech, technology, female, women leadership
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Dr. Catriona Wallace

Customer Experience Futurist & Entrepreneur

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About Dr. Catriona Wallace

Based in NYC and Sydney, Dr Catriona Wallace is one of the world's most cited experts on the Future of Customer Experience and Artificial Intelligence and Bot Strategy. Catriona's keynotes feature macro trends related to technology, customer experience, Artificial Intelligence and the rise of Individualization.

Catriona is the Founder of high-profile award winning Virtual Assistant (AI) software company, Flamingo, based in NYC. Catriona previously co-founded a customer experience design firm, ...

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Vendor Relationship Management (VRM) & Co-creation – the new CRM

The next big thing – the extension of CRM to VRM. Customers owning their own data and profiles, customers managing their vendors, ...

The Future of Customer Experience

Macro forces and trends influencing consumer behavior; rise of digital consumer interfaces; the future of the internet of customers; ...

When Customers Take Charge: Transforming CRM to a Segment of One

The rise of digital is transforming customers, not just businesses. Macro forces and emerging trends, such as Conversational ...

Customer Experience, Artificial Intelligence and the Rise of the Bots

After 20 years of promise, finally Artificial Intelligence is here and available to organizations to perform a range of functions ...

At all times Catriona had an incredibly engaging style, with a deep expertise that she made accessible to audience members. Catriona also hosted Executive Round tables, webinar series, workshops and In-client Briefings. Catriona combines intellect, frameworks, practice case examples, interaction with the audience and humor in her style. Audiences always rated Catriona very highly. She was also a pleasure to work with as a professional Speaker.

Emma McCormack, Head of Marketing - Fireeye Inc.
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