Dr. Catriona Wallace | Customer Experience Futurist & Entrepreneur

Dr. Catriona Wallace

Customer Experience Futurist & Entrepreneur

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Dr. Catriona Wallace

Dr Catriona Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018). Catriona has also achieved Advance Australia's highest award in Technology & Innovation for Australians working abroad and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). Catriona has been named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald and Top 30 Women redefining business by Womens' Agenda.

Based in the US and Australia, Catriona is the Founder and CEO of Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo Ai, provider of Machine Learning based Cognitive Virtual Assistant technologies. Flamingo Ai is the second only woman led (CEO & Chair) business ever to list on the Australian Stock Exchange.

Catriona has a PhD in Organizational Behaviour: Human Technology Interaction and is a well published author and commentator. Catriona is one of the world's most cited experts on the Artificial Intelligence, Customer Experience, Ethics & Human Rights in technology and Women in Leadership.

Catriona is also a philanthropist, human rights activist and mother of five.

Dr. Catriona Wallace
Featured Videos

Current: Speaking Demo

Time 03:17

More Videos From Dr. Catriona Wallace

Speaking Demo
Time 03:17
Case Study: Nationwide
Time 29:49

Dr. Catriona Wallace
Featured Keynote Programs

Human + Machine
The Rise of Artificial Intelligence

AI is now the fastest growing technology sector globally, expanding in investment 12-fold over
the next 5 years. AI is one of the top three strategies for the world’s leading companies and is
expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan
how they will address this transformational force. In this presentation Dr Catriona Wallace will
define and discuss AI, Machine Learning and types of AI including:
 Machine Learning
 Computer Vision
 Conversational Platforms
 Autonomous Machines
 Data Science and Analytics
Also presented will be the current state of the market, investment, best Use Cases and how
organisations should be thinking and planning for this tsunami of change that is coming.
Key takeaways include:
 Definitions of AI
 Market size and forces
 How to determine best Use Cases
 AI planning and getting started

Women in Leadership, Start Up & STEM
How do we do it?

Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.

Key take aways include how to be:
A woman of power and an authentic leader
A Good Man, supportive of women
An Un-Mother
Comfortable in the Long Hall of Mirrors
Dealing with life when everything is on fire - all the time.

The Future of Customer Experience
AI powered digital augmenting humans

The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+ machine.
Key takeaways:
What customers actually want
Customer experience strategy
Human + machine customer experience jobs
Customer experience technologies
Omni channel management

AI Strategy
Centers of Excellence, Human Rights & Ethics

We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.

Key takeaways include:
State of the market – AI & Machine Learning
AI Strategy planning & Roadmap development
Developing AI Centres of Excellence
Developing Human Right & Ethics frameworks

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Dr. Catriona Wallace

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