Today's healthcare professionals are experiencing changes like never before, causing stress for doctors and patients as well as staff. There are more law suits than ever before. Why are some doctors sued more than others? Why are patients changing doctors? How can that be stopped?
Your staff represents you. Your patients interact with your staff before they even see you. How do your patients feel about your staff and their behavior? How does your staff feel about you? Your relationship with them? Your practice must feel like a “team” or “family". How do you keep everyone motivated and inspired so your business thrives and grows?
In this Keynote Scott will share body language keys to make your patients connect with you instantly, before saying a word. He’ll share the research on non verbal cues and keys that keep patients from suing.
The Process Involves 4 Steps
1. The Instantaneous Impressions Study. Scott breaks down this famous study to show you exactly how to create instant rapport, not only with your patients but with every person you meet, every time.
2. Exchange the bad info for valid info. Most of the information about body language the average person has collected and uses everyday is incorrect. Here, you get rid of that bad information and you replace it with valid, researched, and science based, facts.
3. Spotting important deception cues early. Identifying the smallest of cues to deception quickly.
4. Adding tools to your Body Language Toolkit. This step provides a plethora body language tools you can use immediately. Tools that will help you recognize an honest answer as well as a deceptive one.
• Attendees will be equipped with an array of Body Language Tools they can use immediately.
• Attendees will learn to transmit the nonverbal subtleties of trust among patients as well as staff.
• Attendees will learn what cues they may innocently show others of deception and mistrust.
Attendees will be given a URL for a video of the most important keys of this Keynote they can refer to when they feel the need to review what they learned. They will also have access to Scott for any questions that come up or questions they may not have asked at the Keynote.